Patient Services Representative

Patient Services Representative
Join Our Team at Ear, Nose, and Throat Specialists of Wisconsin!
Are you passionate about helping others, love delivering great customer service, and thrive in a positive, team-first environment? If so, we'd love to meet you! Ear, Nose, and Throat Specialists of Wisconsin is growing—and we're looking for someone with a welcoming personality and a can-do attitude to join our team!
At ENT Specialists of Wisconsin, we believe in more than just work—we believe in balance, support, and a culture where every employee feels heard and valued . If you're looking for a workplace where people genuinely care about each other and where your contributions matter, you've found it.
What Makes Our Workplace Special:
* Flexible working hours for better work-life balance
* Autonomy in your role and the ability to make a real impact
* Growth opportunities and on-the-job training
* A relaxed, casual environment with supportive, friendly coworkers
* Fun company perks and a people-first culture
What You'll Do
* Deliver exceptional customer service—every interaction matters!
* Confirm online bookings and greet patients with warmth and professionalism
* Verify patient demographics and scan insurance cards/documents
* Answer incoming calls and assist patients with scheduling appointments
* Prep patient charts for upcoming visits
* Accurately enter and manage patient data in our EMR system
* Collaborate with the team through EMR, email, and Microsoft Teams
What We're Looking For:
* A high school diploma or equivalent
* At least 1 year of experience in a customer service or office setting
* Available 40 hours/week Monday-Friday
* Position primarily located in Appleton
* Willingness to occasionally travel to our other Fox Valley clinic locations to provide coverage
Why You'll Love Working Here:
* Generous paid time off (starts accruing immediately!)
* Schedule flexibility that fits your life
* Comprehensive health care coverage (individual & family)
* Annual education allowance
* 401(K) retirement plan + year-end profit sharing
* Company-paid short- and long-term disability coverage
* Paid holidays—including a personal "floating" holiday just for you
If you're looking to join a compassionate, dynamic team where people come first, apply today!
Compensation details: 17-21 Hourly Wage