Senior Director of Product- Information Sending and Receipt and Fax

Consensus Cloud Solutions is a publicly traded, leading digital cloud fax and interoperability solutions organization in the United States and globally, focusing on connecting and empowering healthcare providers, payers, care teams, and technology innovators to unify multiple systems that wouldn’t otherwise talk to each other. Founded over 25 years ago, we leveraged our technology heritage to move from simple digital documents to advanced healthcare standards (HL7/FHIR) for secure data transport, and to harness artificial intelligence and natural language processing to convert unstructured data into analytics‑ready information. We lead the industry in data exchange solutions and are expanding our strategic initiatives. This is an ideal time to join our mission to solve healthcare’s biggest challenges with a diverse team of self‑starters and partners. Consensus Cloud Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We offer many remote and hybrid career opportunities. How You Will Impact The Organization Program Management: Lead monthly business reviews and collaborate deeply with GTM (Sales, eCommerce, Client Services) and Engineering leads to align product delivery with market messaging and sales strategy. Strategic Roadmap & Vision: Define, refine, and execute a comprehensive 2‑year product roadmap for the Fax Solutions vertical, balancing legacy maintenance with migration to the new platform and aligning with executive stakeholders. Program Management & Delivery: Serve as Program Lead for key fax initiatives, ensuring efficient and timely delivery of planned features; manage dependencies, identify risks, and drive “flat expense” delivery while maintaining high velocity. Team Leadership & Development: Manage, mentor, and grow a team of direct reports (Senior Product Managers and Product Managers); conduct bi‑weekly 1:1s, manage performance reviews, and foster a culture of accountability and professional growth. KPI Ownership: Own KPIs for all fax products; establish a program that makes transparent progress against these metrics and actively address market gaps or internal concerns based on data‑driven insights. Operational & Financial Governance: Manage the “Capitalized Labor” policy for the fax team, overseeing monthly timekeeping, resource allocation, and reporting to ensure strict adherence to financial policies and budget neutrality. Legacy & Migration Strategy: Develop and execute a detailed migration plan for legacy fax brands (e.g., MetroFax, Fax.com) onto modern platforms, ensuring customer retention and technical stability during the transition. Product Lifecycle Management: Oversee the end‑to‑end lifecycle of the portfolio, from “Product Podium” wins and PLG (Product‑Led Growth) expansion in new platforms to the eventual sunsetting of redundant systems. Market Intelligence: Work with Marketing to refine messaging and ensure the organization maintains a sharp edge on competitive intelligence and market positioning for fax products. Stakeholder Communication: Keep leadership updated on emerging concerns, personnel changes, and major wins. Internal Evangelism: Celebrate fax wins and educate the broader organization on the value propositions and key characteristics of the portfolio. Process Optimization: Promote our ways of working within the fax team; champion the adoption and efficient use of internal tools (Jira, Figma, Fellow, Slack) to streamline team operations. Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time. What You Will Bring To The Table 7+ years of product manager experience in healthcare software development. 2+ years as a senior or lead product manager. Deep Domain Expert: recognized subject‑matter expert in clinical or healthcare domains, translating complex regulatory and workflow requirements into product features. Exceptional Communication: strong written and verbal communication skills, transparent communication style, and promotion of trust and empowerment through open access of information. Ownership and Initiative: strong initiative and sense of ownership over assigned responsibilities. Strategic Planning: proactive in identifying and championing new strategic initiatives; defines and tracks KPIs for a product line, shaping the strategy and creating a compelling product future. Evidence‑Based Approach: prioritizes data and science over seniority or dogma in decision‑making. Tool Proficiency: knowledge and experience using project management and design collaboration tools, including JIRA, SLACK, FIGMA, and related AI/ML or documentation platforms. Prioritization & Time Management: strong time‑management skills and ability to prioritize high‑impact items over busy work. Ambiguity & Conflict Resolution: thrives in ambiguous situations, brings clarity to complex, multi‑stakeholder problems, and defines a clear path forward. Manages competing priorities to keep the product on track. Strategic Delivery: manages multiple product development lifecycles, proactively resolves cross‑functional blockers, champions a “no scope creep” culture, and manages dependencies impacting delivery timelines. You will stand out if you also have… Bachelor’s Degree in Health Sciences, Computer Science, or a related technical field (bonus). Pragmatic Product Development Certification or similar accredited Product Management certification. Preference for AI software development experience in healthcare. Additional Details Location: Fully remote within the U.S. (Los Angeles or Las Vegas preferred). Travel: Up to 10% travel. Physical: Must be able to sit for long periods and handle long periods of screen time. Technology: Reliable, high‑speed internet. Sponsorship: No. The salary range for this role is $165,000 - $190,000 annually. Total compensation is negotiable and may include an annual performance bonus, ESPP, enhanced time‑off packages and benefits. This job does not have an expiration date and will remain open until a qualified candidate is hired. We are not accepting agency submissions for this role. #J-18808-Ljbffr Consensus Cloud Solutions