ServiceNow SPM Process Lead
TPI Global Solutions
Job Description
Job Description
ServiceNow SPM Process Lead
Duties:Process Documentation & Training
- Develop and maintain comprehensive process documentation for SPM modules, including Resource Management, Idea Management, and Strategic Planning Workspace
- Create end-user and practitioner training materials — guides, quick reference cards, and walkthroughs — aligned with *** standards
- Establish and document standard operating procedures (SOPs) for SPM workflows and governance
- Maintain a living documentation library that keeps pace with platform updates and process changes
-
Resource Management Rollout
- Lead the rollout of Resource Management capabilities to IT teams
- Define and document resource allocation processes, roles, and responsibilities
- Partner with IT leadership to drive adoption and ensure alignment with organizational resource planning needs
- Deliver training sessions and enablement activities to support IT team onboarding to Resource Management
-
Idea Management & Strategic Planning Workspace Expansion
- Drive the continual rollout of Idea Management and Strategic Planning Workspace to business units across ***
- Engage with business unit stakeholders to understand requirements, tailor configurations, and support onboarding
- Develop rollout plans, communication strategies, and adoption metrics for each business unit deployment
- Serve as the primary point of contact for business units during their SPM onboarding experience
-
Stakeholder Engagement & Change Enablement
- Collaborate with business unit leaders to promote SPM adoption and gather ongoing feedback
- Facilitate training sessions and workshops for end users and practitioners across organizational levels
- Track adoption metrics and provide regular status updates to ServiceNow Process Owner and program leadership
- Support continuous improvement of SPM processes based on user feedback and organizational needs
-
- ServiceNow Certified Implementation Specialist (CIS) — SPM or ITBM
- Experience with Strategic Planning Workspace and Innovation Management in ServiceNow
- Background in change management or organizational change enablement methodologies
- Familiarity with ITIL and portfolio/program management frameworks
- Experience working in a global, matrixed organization with diverse business unit stakeholders
- Familiarity with ServiceNow Yokohama release or later
Vacancy posted 4 days ago
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