Technical Support
Staffing
Job Description
Job Description
Required Qualifications:
2–5 years of experience in customer service, service desk, or technical support
Strong communication and interpersonal skills
Experience handling inbound calls in a fast-paced environment
Basic understanding of IT systems, hardware, and software troubleshooting
Ability to work under pressure and manage multiple tasks
High attention to detail and strong problem-solving skills
Self-motivated with the ability to work independently
Preferred Qualifications:
Experience in a Service Desk or IT Support role
Familiarity with ticketing tools (ServiceNow, Remedy, etc.)
Knowledge of Windows OS, MS Office, Active Directory, VPN, and networking basics
Understanding of ITIL processes
Vacancy posted 2 days ago
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