Implementation Consultant

Overview

Client is seeking a Software Implementation Project Coordinator to support cloud software onboarding for small to mid-size clients. This role will manage implementation logistics, project schedules, client communication, training coordination, issue tracking, and adoption support to help customers confidently use the platform.

Core Responsibilities

• Manage cloud software implementation projects by overseeing scope, resources, timelines, risks, and client expectations.
• Coordinate customer onboarding logistics, including pre-training and post-training sessions.
• Serve as a primary liaison with account teams and clients to understand business structure, processes, and needs.
• Consult with clients to document workflow analysis and identify business practices.
• Support system design and configuration preferences, including lens and frame inventory, scheduling, and related setup needs.
• Develop and manage project schedules according to documented Statements of Work.
• Track, investigate, escalate, and resolve customer issues during implementation.
• Deliver documentation, processes, and tools to support a smooth implementation.
• Document training sessions, client meetings, onboarding activities, and consultation outcomes.
• Support internal business partners and full-time employee consultants throughout implementation projects.
• Coordinate testing and knowledge transfer for new version upgrades.
• Recommend and implement process improvements that improve customer onboarding and service quality.

Essential Qualifications, Skills, and Technologies

• Minimum 2+ years of experience implementing software and training end users.
• Minimum 2+ years of related professional experience.
• Experience coordinating software onboarding, implementation projects, timelines, resources, and deliverables.
• Project coordinator experience with the ability to manage multiple projects at once.
• Experience working directly with customers to implement new products.
• Comfortable speaking with clients by phone and in Microsoft Teams meetings.
• Experience delivering training, presentations, documentation, and hands-on support for users with varying levels of technical ability.
• Ability to support business or clinically oriented software solutions.
• Strong organizational, problem-solving, critical thinking, and follow-through skills.
• Knowledge of computer-based training software, word processing, presentation tools, and web-based training or tracking tools.

Preferred Skills or Experience

• Bachelor's degree from an accredited college or university or related experience.
• PMP certification.
• Experience with Word, Excel, OneNote, Salesforce, and SharePoint.

Work Details

• Remote role.
• Must work PST hours.
• No travel required.
• Initial training is typically 2-3 weeks before being assigned independent projects.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.