Implementation Consultant

Job Title

Job Description:

Job Responsibilities:

Experience working with at least one of the following industries, specifically with Fleet, Infrastructure or Inventory/Materials management:

• Local government public works
• State infrastructure agencies (DOT, etc.)
• Campus infrastructure or facilities organizations
• Utilities
• Large municipal or commercial Fleet

Conduct detailed business process analysis consulting and document the resulting requirements definitions.

Consult with customers related to system design and configuration to achieve desired workflows.

Translate customer requirements into functional/technical specifications for enhancements, interfaces, conversions and reports.

Manage testing cycle process with customer for end user acceptance test scripts regarding system design and any enhancements, interfaces, conversions and reports built within the project scope.

Deliver high quality, focused training classes for both train-the-trainer and end-user-oriented classes on areas of the system per documented workflows.

Support live operations transition for customer(s) onsite at their facilities and perform requisite troubleshooting as necessary.

Deliver engaging, informative, well-organized presentations.

Deliver training classes and presentations at annual customer conference.

Create, update and provide insight on internal and external training and implementation materials

Create and deliver ad hoc and routine industry needed reports from system for customers, as requested.

Build and support custom reports in Business Objects Enterprise, not required but preferred.

Possesses general understanding in the areas of application programming, IIS, database and system design.

Understand basics of Internet, Intranet, Extranet, SaaS and client/server architectures.

Familiarity with GIS and spatial asset-based systems such as Esri is preferred but not required.

Facilitate project team and customer meetings effectively.

Communicate relevant project information to assigned project manager, direct manager and other departments (Development, Customer Care, QA, Sales) effectively and timely.

Resolve and/or escalate issues in a timely fashion.

Interface professionally with other internal departments.

Understand how to communicate difficult/sensitive information tactfully.

Set and manage customer expectations on projects, especially where documented scope is related.

Manage day-to-day customer interaction on assigned projects.

Communicate effectively with customers to identify needs and evaluate alternative business solutions.

Develop long-term, positive relationships with customer personnel increasing overall account satisfaction.

Demonstrate strong financial and business acumen as pertains to corporate metrics and goals.

Demonstrated ability to effectively work remote when not onsite with a customer.

Submit time sheets and expenses in a timely manner.

Travel Requirement: up to 75%, higher by exception.

Education/Experience: The successful candidate will be a talented and motivated individual with a Bachelor's degree from an accredited college or university and has a minimum of five years of experience in business analysis/intelligence consulting, train-the-trainer and end-user oriented training, quality assurance, functional and/or technical customer support and/or similar related role(s); comprehensive knowledge of Business Objects Crystal Reports; working knowledge of SQL and scripting; knowledge of various software development methodologies (waterfall, agile, RAD); familiarity with Oracle and MSSQL relational database platforms; ability to interact positively and effectively in a team environment or independently; strong time management skills and ability to work remotely and when travelling for a customer; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to communicate effectively with all levels of an organization (C-level to line employee); strong knowledge of MS Office products including Outlook, Word, Excel, Access, PowerPoint, OneNote, MS 365, Project and Visio.

Benefits:

• Generous Paid Time Off
• 11 Paid Holidays
• Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution
• 401k with employer match which immediately vests
• Annual Company Bonus
• Career growth and mentoring opportunities as a smaller business unit within the Volaris Group
• Tuition Reimbursement Program
• Employee rewards and recognition programs
• Optional Employee Stock Purchase Program with company match
• Pet insurance
• TicketsatWork program, discounted entertainment tickets to movies, sporting events, hotels, live performances, etc.
• Referral bonuses
• Employee engagement events
• Flexible remote work arrangements

Worker Type:

Regular

Number of Openings Available:

1