Workflow Administrator Lead

Overview

Job Title: Workflow Administrator Lead

Location: Annapolis, MD

Employment Type: Full-Time

Compensation: $60,000+ annually (based on experience)

About the Firm: A respected law firm in Annapolis is seeking a dynamic and experienced Workflow Administrator Lead to oversee operations within one of their departments. This is a leadership role ideal for someone with strong people management skills and a passion for optimizing team performance-no prior law firm experience required.

Position Overview

The Workflow Administrator Lead will manage a team of 6-8 paralegals, ensuring efficient coordination between paralegals and attorneys. This role is pivotal in maintaining high-quality client service, resolving escalated issues, and supporting the Managing Attorney in departmental operations.

Responsibilities

• Lead and manage a team of 6-8 paralegals, providing guidance, mentorship, and performance oversight
• Coordinate workflow and task distribution between paralegals and attorneys to ensure timely and accurate delivery of services
• Monitor team productivity and implement process improvements to enhance efficiency
• Serve as the primary point of contact for escalated client concerns, ensuring resolution with professionalism and empathy
• Collaborate closely with the Managing Attorney to support departmental goals and initiatives
• Track and report on team performance metrics and workflow status
• Facilitate regular team meetings and training sessions to promote collaboration and continuous improvement

Qualifications

• Proven experience managing and leading teams (minimum 3 years preferred)
• Strong organizational and workflow coordination skills (bonus if experienced in workflow management systems)
• Excellent interpersonal and communication skills, especially in client-facing situations
• Ability to thrive in a fast-paced, deadline-driven environment
• Professional demeanor and a collaborative leadership style
• No law firm experience required—training will be provided

Preferred Skills

• Experience in workflow or project management tools
• Background in professional services or client-facing roles
• Ability to identify and implement process improvements

Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance
• 401(k) with firm contribution
• Paid time off and holidays
• Professional development opportunities

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.