Lead - Warranty, GM Energy

Job Description About GM Energy GM Energy is building an integrated ecosystem of electric-vehicle charging, vehicle-to-home, vehicle-to-grid, energy-storage, and energy-management products and services. The Role The Lead – Warranty owns the end-to-end warranty process for GM Energy products and services. This role evaluates and resolves warranty concerns consistently, efficiently, and accurately. The person connects customer cases, field-service information, product data, supplier performance, cost, and quality or safety signals. The role improves customer experience, product reliability, serviceability, and total cost of ownership while building structure in a growing business. What You’ll Do Own warranty claims from intake through resolution, including returns material authorizations, repairs, replacements, returns, reimbursements, and goodwill decisions. Establish and apply decision rules for warranty, out-of-warranty, installation-related, customer-caused, and goodwill cases. Coordinate resolution with Customer Care, Technical Support, Installation, Quality, Engineering, Product Management, Supply Chain, Finance, Legal, suppliers, and service partners. Maintain traceability across customer cases, product serial numbers, installation records, failed components, suppliers, costs, and final dispositions. Prepare claim evidence and lead supplier reviews, recovery tracking, invoicing, and dispute resolution. Analyze warranty and field-service data to identify failure trends, safety concerns, repeat repairs, cost drivers, and recovery opportunities. Lead performance reviews and improve warranty controls, documentation, dashboards, customer communications, and standard work. Your Skills & Abilities (Required Qualifications) Bachelor’s degree in engineering, business, quality, operations, supply chain, finance, or a related field; equivalent professional experience may be considered. Three or more years of experience in warranty, aftersales, service operations, quality, supplier management, claims administration, or a related discipline. Experience managing claims, returns material authorizations, repairs, replacements, service, or supplier-recovery processes. Ability to manage and analyze complex datasets using Excel-based tools, including macros, to improve reporting and process efficiency. Ability to lead cross-functional work, influence without direct authority, and hold partners accountable. Ability to work onsite in a hybrid schedule (three days per week) and visit local suppliers as business needs require (up to 10%). What Can Give You a Competitive Advantage (Preferred Qualifications) Strong communication, organization, judgment, problem-solving, and decision-making skills. Strong sense of urgency, adaptability, learning agility, and ability to succeed in a rapidly changing environment. Experience in automotive, electric-vehicle charging, energy storage, residential electrical systems, distributed energy resources, or connected products. Experience in Quality, Reliability, and Durability activities or organizations, or with warranty analytics and reporting. Experience with warranty terms, installation or workmanship claims, supplier contracts, service-level agreements, recovery provisions, accruals, reserves, or claim-cost analysis. Experience with the Quality Data & Analytics Platform, warranty IPTV fan charting, Months in Service analysis, prognosis or sufficiency analysis, or supplier invoicing. Experience with Salesforce, OneCRM, warranty-management or returns material authorization systems, enterprise resource planning or logistics platforms, PRTS, Jira, Power BI, or AI-assisted analysis tools. Ability to manage multiple priorities, create structure in ambiguity, build strong relationships, and demonstrate commitment to safety, quality, integrity, and customer outcomes. GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. The selected candidate will be required to travel About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Benefits Overview From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. 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