Human Resources & Office Manager (New York City Metropolitan Area)

This role is based in NYC with a hybrid/remote in-office experience. Our team works in the office 3 days every week and 2 months out of the year our team works from anywhere (August, plus 4 weeks of your choosing).

Compensation: 72K-80K + Equity

Company Overview

Jones is a vertical AI company that helps real estate and construction firms make smarter decisions about insurance so they can boost efficiency and mitigate risk. Across more than 2.5 billion square feet of real estate and construction projects, Jones enables clients to leverage AI, software, and data to accelerate and strengthen insurance verification, collection, integration, and decision-making across commercial and residential asset classes.

Jones has experienced rapid growth driven by the urgent need to modernize outdated risk and compliance workflows in real estate and construction. With our headquarters in New York, an office in Tel Aviv, and a team spanning 16 countries, we're investing in the people, systems, and workplace that support our next stage of growth.

Position Overview

We're looking for an organized, proactive, and highly trusted HR & Office Manager to keep our people operations and New York office running smoothly. Reporting to the Chief of Staff, you will sit at the center of the employee experience, supporting everything from recruiting and onboarding to office operations, team events, and global HR initiatives.

This role is a blend of HR coordination, office management, and administrative support. You'll partner closely with our HR team on people initiatives, serve as the day-to-day HR point of contact for select business teams, handle sensitive information with discretion, and be the go-to person who makes things happen behind the scenes.

This is a great opportunity for someone early in their HR career with strong office or administrative experience who is looking to grow into a broader People Operations role in a fast-paced, high-growth environment.

What You'll Do

HR Coordination: Own the day-to-day execution of the employee lifecycle, including onboarding and offboarding, new hire paperwork, equipment and access coordination with IT, and first-day and first-week experiences for new team members.

HRIS Management: Support HRIS administration in partnership with the HR team, serving as the primary point of contact for our Sales, Customer Success, Finance, and Implementation teams. Maintain accurate employee records for these teams, process system updates and changes, run reports, and help improve workflows as the system scales.

Global HR Support: Support the HR team on company-wide people initiatives, helping execute projects such as policy rollouts, benefits and compliance coordination, performance review cycles, and employee documentation. Provide administrative support to the global HR team and partner with our international HR partners as needed.

Recruiting Coordination: Support hiring for select roles by screening candidates, scheduling interviews, coordinating with hiring managers, managing candidate communications, and preparing offer paperwork.

Office Management: Manage day-to-day operations of our New York office, including vendor relationships, supplies, organization, and building and facilities coordination. Serve as the point of contact with building management and ensure the office is a welcoming, well-run space.

Team Events & Culture: Plan and execute team events, offsites, celebrations, and in-office experiences that bring our culture to life. Help drive engagement initiatives for both in-office and remote team members.

Executive & Administrative Support: Provide administrative support to the Chief of Staff across people, legal, vendor, and operational workstreams, including calendar coordination, document management, travel and logistics, and preparation of materials. Handle highly confidential information with discretion.

Operations & Process: Help maintain and improve internal processes, documentation, and trackers across HR and office operations. Support vendor onboarding, invoice and expense coordination, and event and trade show logistics as needed.

Who You Are

• 2–4+ years of experience in HR, office management, executive or administrative support, or a similar operations role, ideally in a startup or fast-paced environment
• Early in your HR career and eager to grow into a broader People Operations role
• Exceptionally organized, detail-oriented, and able to manage many moving pieces at once
• Trusted and discreet, with sound judgment when handling sensitive and confidential information
• Proactive and resourceful, you anticipate needs, solve problems, and follow through without being asked
• Strong written and verbal communicator who is comfortable working with people at all levels, including senior leadership
• Service-minded and people-focused, with a genuine interest in creating a great employee experience
• Comfortable learning new systems and tools quickly
• Experience with Deel or another HRIS is a plus
• Experience supporting a global or distributed team is a plus
• Proficient in Google Workspace; comfortable with Slack and project management tools

Our Culture

Our goal is to build a company where people feel ownership of their role and are able to grow and enrich their skills and experience. We also want to create an environment where people are challenged and encouraged to be entrepreneurial. We rely on our team to help identify and take action on initiatives that can move our business forward. Elements of our culture that can be seen in every one of our people are the following:

Fall in love with problems – We are obsessed with solving customer problems because it's in our DNA, actively listening to customer challenges and treating them like our own.

Give help generously – We hire and nurture brilliant people who are generous with their time, skills, and perspectives. This generosity compounds across the company.

Own super lean – Every day we make vital decisions that shape the future of our company. We hold ourselves accountable to these decisions in order to build a durable, powerful business.

Take care of yourself – Building a category-leading company is hard. It can only be achieved by encouraging and enabling our team's mental, emotional, and physical well-being.

Build trust everywhere – Every Jones experience is designed to give our clients, our team, and our industry unshakable confidence in the integrity of the company.

EEO Statement

Jones is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.

**Please no recruiter/agency inquiries. Solicitation messages will be auto-archived.**