Office Assistant

Job Description

Job Description

Job Summary

FRSTeam of Middle Tennessee is seeking an organized, dependable office administrative assistant to support our daily office operations. We help families recover after fire, smoke, and water damage by restoring their textiles, electronics, and household contents.

The ideal candidate is detail-oriented, communicates professionally, and can manage multiple priorities while providing compassionate customer service during stressful situations.

Responsibilities

• Prepare invoices, track accounts receivable, and follow up on outstanding payments

• Assist with estimates, data entry, and job documentation

• Communicate with customers, insurance adjusters, contractors, and vendors

• Maintain accurate customer files and job records

• Assist with scheduling and coordinating services

• Support human resources paperwork, employee onboarding, and recordkeeping

• Create and schedule social media posts and marketing email campaigns

• Answer calls, manage correspondence, and assist with daily administrative tasks

Qualifications

• Strong organizational skills and attention to detail

• Clear, professional written and verbal communication

• Friendly, patient approach to customer service

• Comfortable using Microsoft Office and Google Sheets and learning new software

• Ability to prioritize tasks, meet deadlines, and follow through with minimal supervision

• Previous office administration, billing, or accounts receivable experience preferred

• Restoration industry or Xactimate experience is a plus

Pay

Compensation based on experience.