Restaurant Leader

Restaurant Leader

As the Restaurant Leader (RL), you will manage the overall operations of the restaurant including the restaurant's financial health, profitability, and success. Through leadership, development, and engagement of the restaurant team you will be key in creating legendary experiences for guests. The RL operates under the direction of the District Manager and directly leads a team of an Assistant Leader, Hourly Shift Leaders and Team Members (8-20 employees). This position has the potential to grow into a Multi-Unit position. Buffalo Wild Wings GO has an atmosphere that creates stories worth telling - for our guests and for our Team Members. With our famous wings and flavors in a streamlined and counter-service environment, this is the place to start the next phase of your career. We're a brand on the rise, and we need great people as we write the next chapter of our story.

Summary Of Responsibilities:

PROFITABILITY

Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes

Reviews key P&L lines to increase profitability for the restaurant

Drives sales through proactive guest service, people development & operations management

GUEST

Motivates and directs employees to exceed guest expectations with accurate, friendly, and fast service in a clean facility

Manages the guest experience through operations and timely response to Guest issues

Problem solves guest feedback systems to determine root causes and develops action plans to address issues

Identifies and interacts with the community to engage the prospective guest and execute local marketing initiatives

PEOPLE

Leads the restaurant's recruitment and selection process to build and retain an effective restaurant team

On-boards new employees by training and guiding them through the certification process

Inspires the restaurant team by effectively managing individual and team recognition programs

Provides coaching and feedback to Team Members, Shift Leaders, and Assistant Leaders to increase the restaurant team's capabilities and raise restaurant performance

Operations

Manage restaurant labor using optimal Leader staffing and Team Member scheduling

Ensures that the restaurant upholds operational and brand standards

Performs duties of the Assistant Leaders & Shift Leaders when necessary

Conduct weekly operational meetings with the Leadership team

Qualifications And Skills:

Must be at least eighteen (18) years of age

High School Diploma or GED required

1-2 years of previous restaurant management experience

Ability to prioritize own and others' work and time to meet deadlines and objectives

Demonstrated leadership skills

Demonstrated understanding of guest service principles

Available to work evenings, weekends, and holidays

Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant

Benefits

Paid time off

401k

Low-cost Health insurance

Dental/Vision insurance

Bonus potential

Free meals and discounts

Daily pay options

Working vantage retail discount site

Growth opportunities