Front Desk Agent

Front Desk Agent

Rosewood Hotels and Resorts is looking for a Front Desk Agent. The Front Desk Agent is responsible for greeting and check-in/check-out hotel guests courteously and efficiently, process all payments according to established hotel requirements, make recommendations, advise and sell rooms and related services, provide information to any guest or visitor inquiry and bid farewell to guests.

Key responsibilities include:

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Act at all times in a courteous, safe and efficient manner, in accordance with the hotel's policies and procedures, ensuring that a high level of service is maintained.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Respond in courteous, professional and rapid manner in order to resolve all guest and associate concerns.
• Models the company's culture, vision, mission and core values at all times.
• All other duties as required.
• Comply with quality assurance expectations and standards as directed by management (Forbes and LQA).
• Maintain confidentiality of guest information and pertinent hotel data.

Qualifications include:

• Bachelor's degree or equivalent work experience.
• Minimum 1 year experience in a similar capacity for a luxury or ultra-luxury property.
• Strong command of both spoken and written English with fluency in other languages preferred.
• Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team.
• Detail oriented and hands on, being able to maintain an organization in a multi-tasking environment.

Hourly rate: $32.64 - $40.80

Competitive benefits include:

• Medical, dental, vision and retirement benefits
• Paid holidays
• We encourage personal and professional growth. Continue the Rosewood journey through global talent development opportunities.

The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the "home away from home" for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world's leading publications, travel magazines and consumer organizations.