Front Desk Associate

Job Description

Job Description

Benefits:

• Health insurance
• Opportunity for advancement
• Vision insurance
• 401(k)
• Dental insurance
• Employee discounts

Are you the kind of person who makes everyone feel welcome? Do you bring energy, warmth, and reliability to everything you do? As a Front Desk Associate at our new Gold's Gym Buckhead flagship, you'll be the first face members see — and a key part of the premium experience that sets us apart.
Full-time and part-time positions are available.
About Us
HELIX2 Fitness & Spas, Inc. is a fast-growing health and wellness company operating across multiple brands:

• Massage Envy Franchises: 11 locations across Dallas/Fort Worth and Austin, TX.
• Gold's Gym Franchise: expanding across the Atlanta metro, with plans for 10+ gyms in the coming years — Buckhead is our new flagship.
• Athletic Apparel Brand: Live Evolutionary, our in-house activewear line.

We're on a mission to build strong teams, strong leaders, and strong communities through fitness.
Why Join Us?

• Career Growth: a great entry point into the fitness industry, with a path toward frontline leadership.
• Dynamic Culture: join a motivated, member-focused team in a fast-paced, high-energy club.
• Empowered Environment: your attitude and service directly shape how members feel every day.

Your Role as Front Desk Associate
Set the tone for a premium club: greet and check in members, keep the front of house spotless, and support membership sign-ups and retail sales.
Key Responsibilities
1. Member Experience

• Greet every member by name and deliver a friendly, five-star check-in.
• Answer questions, handle calls and inquiries, and resolve issues with a positive attitude.

2. Cleanliness & Facility

• Keep the front desk, lobby, and common areas spotless and stocked.
• Support club-wide cleanliness standards that drive our NPS on Cleanliness.

3. Sales Support

• Book tours, support membership sign-ups, and refer prospects to the sales team.
• Handle POS, retail, and supplement sales.

4. Operations & Administration

• Complete light administrative tasks accurately and follow club procedures and safety protocols.

Qualifications and Skills

• Experience: Customer-service, hospitality, or retail experience preferred; no gym experience required — we'll train the right attitude.
• Education: High school diploma or equivalent.
• Skills: Warm, clear communication; comfort with POS and basic computer tools; dependable and punctual.
• Attributes: Upbeat, people-loving, and reliable, with availability across mornings, evenings, and weekends.

Salary and Benefits

• Hourly Rate: $15 per hour.
• Incentives: spiffs for membership joins/referrals and retail sales.
• Benefits: complimentary club membership, discounts on services and Live Evolutionary apparel, ZayZoon earned-wage access, and medical/dental/vision plus 401(k) eligibility for full-time team members.
• Career Path: opportunity to grow into frontline leadership as we expand.

Why This Role Matters
Members judge a club in the first ten seconds. As the first and last person they see, you set the tone for the premium, welcoming experience that keeps them coming back.
Ready to Join Us?
If you love people and take pride in doing things right, we want to hear from you. Apply with your resume and a short note on why you'd be a great fit.