Care4Kids Client Services Representative

Care4Kids Client Services RepresentativeLocation: Rocky Hill, CT (Hybrid after training) | Schedule: 8:00 a.m.–5:00 p.m. Monday through Friday (1-hour lunch break) and every third Thursday from 9:00 a.m.–6:00 p.m. | Pay: $20.00/hourBe the connection that helps families find stability—step into a role where one call can change a life.Competitive Pay —$20/hour plus great benefits. Hybrid Schedule —After training, enjoy flexibility with 4 remote days and 1 in-office day. Mission-Driven Work —Help families connect to childcare services and build stability.What You'll DoYou'll be the calm, knowledgeable guide who helps people find their footing. You will take incoming calls from CT families seeking assistance to pay their childcare expenses. You will help childcare providers with eligibility and invoice questions relating to the Care4Kids program. You will support employers in ensuring that their staff can benefit from Care4Kids childcare subsidies.A Day In The LifeEvery day is different—but always meaningful. Support individuals and families by phone, assisting them in connecting to childcare services and navigating the application process. Serve people with customer service or contact center experience who enjoy helping families by phone. Work as an organized, detail-focused team member who can document cases and follow eligibility guidelines. Manage a fast-paced environment, meet call and documentation goals, and provide caring, accurate support. Balance empathy with efficient problem-solving in a high-volume contact center setting. If you love variety and purpose, you'll thrive here.We've Got You CoveredWe've got your back—every step of the way. Paid, comprehensive training before you take your first live call. Ongoing coaching, supervision, and team collaboration. Clear workflows and protocols to help you succeed. A culture centered on accuracy and sustainable caregiving.Schedule & Environment8:00 a.m.–5:00 p.m. Monday through Friday (1-hour lunch break) and 9:00 a.m.–6:00 p.m. every third Thursday of the month Full-time position Hybrid schedule after training (4 days remote, 1 day in office) Training Schedule: Monday–Friday, 8:00 AM–4:30 PM (30-minute lunch break)Perks & Benefits$20.00 per hour base pay. Spanish- or Portuguese-speaking candidates who are hired and successfully pass language proficiency assessment will receive an additional $0.75 per hour worked ($1.50 per hour for proficiency in both languages). An outright 5% 401(k) contribution. Paid Time Off in a calendar year—you begin accruing immediately. 13 paid holidays per year. Generous health benefits, including 80% coverage of your medical plan premium and deductible. Tuition reimbursement (after 1 year). Employment at UWC counts toward Public Service Student Loan Forgiveness. Supportive, inclusive, mission-driven workplace.Please note: Spanish and Portuguese proficiency are preferred but not required for this position. Applicants who indicate they are proficient in either language will be expected to provide bilingual support and handle calls in that language as part of the essential functions of the role. Eligibility for the bilingual pay incentive is determined separately based on successful completion of the organization's applicable language proficiency assessment. Employees who do not pass the language proficiency assessment will still be expected to perform bilingual duties but will not be eligible for the bilingual pay incentive.Who This Role Is Great ForPeople with strong customer service or contact center experience who enjoy helping families by phone Detail-oriented team players who can handle high call volumes, document cases, and follow eligibility guidelines Customer service professionals who enjoy helping others problem-solve (Bilingual preferred) Minimum Qualifications High School Diploma or GED plus relevant experience