Administrative Assistant

Administrative Assistant

Renovo Solutions is a nationwide healthcare technology management company, owned by a private equity firm, that offers a range of opportunities for technicians to grow within the company. With a presence in 40+ states, we provide comprehensive solutions for managing and maintaining healthcare technologies. We prioritize investing in our employees' development, offering various phases and advancement paths. Through ongoing training, mentorship programs, and a supportive work environment, we foster professional growth and promote from within. Join our team to make a difference in healthcare while advancing your career with Renovo. At RENOVO, we value knowledge, reliability, and integrity in our employees.

Summary: The Administrative Assistant is responsible for many of the administrative support duties that support the successful delivery of the Renovo Solutions Medical Equipment Management Program. Due to the close daily relationship and interaction with hospital, medical and administrative staff, as well as, vendors and service personnel, the Administrative Assistant is required to demonstrate excellent customer service relations and organizational skills. Due to the multi-faceted responsibilities, the Administrative Assistant must possess basic knowledge of Accounting, Human Resources, Time Management and Personal Computers.

Specific Responsibilities:

1. Must take responsibility for program administrative needs, includes completeness and accuracy of duties listed below:
   • Service parts research and procurement.
   • Oversight and supervision of the parts inventory database
   • Establishing and monitoring the inventory Core/Return policy.
   • Updating purchasing policies and procedures to accommodate changes in workflow and to maintain financial accountability
   • Assist with RenovoLive database maintenance (MCT & Vendor tables)
   • Assist Management with Budget analysis and new business proposal research.
   • Accounts Payables verification / invoice reconciliation & processing.
   • Human Resources duties as requested.
   • Service Call Management and Dispatching
2. Coordinates vendor services database as required or requested.
3. Where applicable, assists in tracking of inventory additions and deletions to the Renovo Services agreement. Communicates with appropriate support staff pro-actively to assure customer satisfaction with the Renovo program. Reviews Inventory & budgetary reports monthly for accuracy and completeness.
4. Must prioritize and balance workload accordingly.
5. Assist with the accurate tracking and reporting of all additions, deletions, and changes to the RenovoLive maintenance management software.
6. Must exhibit extraordinary customer relations skills. A close daily relationship with the customer requires a high level of customer satisfaction and perception of value per dollar cost. Company image is perceived primarily through contact with the customer and on-site personnel.
7. Must work closely with his or her manager to keep them informed of account status. This must include SM status, repair status, level and type of projects underway and customer concerns and problems.
8. As pertaining to equipment management, assists account managers with tracking safety and quality related issues required by the facility. Including hazard notification, equipment failures related to manufacturer recalls and mandatory equipment notifications and upgrades. Attends Safety Committee meetings as needed by Renovo Account Manager or by the facility.
9. Must be available for after-hours support as needed.
10. Performs other duties as assigned.

Skills, Knowledge and Abilities:

• High school diploma or equivalent required.
• A.S. Degree in Business Management or equivalent required.
• Minimum of 1 years' experience with a service management firm / department.
• Post-Secondary Accounting and Human Resource Management coursework preferred.
• Exceptional organizational skills required.
• Excellent written and verbal communication skills required.

Reporting and Supervisory Responsibilities:

• Reports to Account Manager
• This position has no supervisory responsibilities

Physical and Mental Requirements:

• Minimal standing and walking.
• Occasional bending, stooping, reaching, and lifting.
• Occasional squatting, climbing stairs, crouching, and kneeling.
• Frequently lifts and carries up to 5 pounds.
• Repetitive motion - Hands

Working Conditions:

• Occasional exposure to moving equipment.
• Exposures: Biohazards, dust, electronic and bacterial cleaners.
• Protective equipment required: Gloves, gowns, mask, and goggles.

Equipment Used:

• Personal computer.
• Telephone System.
• Calculator.
• Office equipment and tools.

Administration:

• Submit timely and accurate service reports, time sheets, expense reports, film badges and other paperwork as assigned.
• Understand and observe company policies and accounting procedures.
• Be a professional liaison between the company and the customer to solve all their problems.

Relationships:

• Utilize teamwork in your daily activities and ensure customer satisfaction.

Other:

• Safety Understand and follow good safety procedures:
• Radiation b. Electrical
• Mechanical d. Magnetic
• Tools and test equipment Maintain all company owned and leased equipment in good working conditions and insuring to have them serviced and calibrated as required.
• Housekeeping Maintain a clean, orderly appearance of all work areas, including office, toolbox, and job site.
• Personal appearance Service personnel must always observe company dress code and must have good personal hygiene.
• Driver's license Must maintain an active driver's license in the state of operation.
• Training Willingly participate in company training programs

Note: This position description does not list every activity, duty, responsibility of the position and may be altered by RENOVO at any time.

EEO Statement

RENOVO Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, RENOVO Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

RENOVO Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of RENOVO's employees to perform their job duties may result in discipline up to and including discharge.