Mission Engineer - Cincinnati

Join Axon and be a Force for Good. At Axon, we are on a mission to Protect Life. We work as explorers, tackling society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Our culture is fast‑paced, collaborative, and focused on meaningful impact. Your Impact This is an ownership role focused on delivering measurable outcomes for a strategic account. You will lead end‑to‑end lifecycle execution, bringing together deployment, adoption, optimization, and ongoing success for agencies. Your efforts will drive operational excellence, support adoption across the Axon platform, and help agencies realize measurable impact from their investment. What You’ll Do Lead end‑to‑end lifecycle execution across deployment, adoption, optimization, and ongoing success for a strategic account Support multi‑product program delivery, helping align hardware, software, digital evidence, and integrated workflows Serve as a primary point of accountability for customer‑facing outcomes, partnering with internal teams (Engineering, Support, Product, PSO) Provide onsite technical support and troubleshooting, helping coordinate resolution and root‑cause analysis Contribute to program governance, including roadmap execution, risk identification, stakeholder alignment, and progress tracking Build and maintain strong relationships with command staff and agency leadership, supporting QBRs/EBRs and planning discussions Drive adoption and value realization, ensuring solutions are effectively integrated into agency workflows Share customer insights and feedback with Product and Engineering to help inform improvements Identify and support expansion opportunities, partnering with Sales on long‑term account strategy Track and support customer success metrics, including adoption, program health, CSAT, NPS, time‑to‑value, and issue resolution Support Sales – Post‑Sales onboarding and handoff, establishing goals, success criteria, and alignment early Maintain a consistent onsite presence (approximately 4 days/week) What You Bring Experience in customer‑facing technical roles, program management, or complex deployment environments (typically 8+ years, though varied experience is welcome) Comfort working across technical and operational domains, including hardware, software, networking, or integrated systems Strong communication skills, engaging with both technical teams and senior stakeholders Experience supporting cross‑functional programs or initiatives with multiple stakeholders Interest in helping organizations adopt new technologies and improve workflows A thoughtful, problem‑solving mindset that navigates ambiguity and prioritizes effectively Ability to work independently while collaborating closely with cross‑functional teams Commitment to delivering a strong customer experience and building trusted relationships Ability to obtain and maintain CJIS compliance and adhere to security standards Location: This position is based out of the greater Cincinnati area, working at customer sites 4 days per week with some travel. Benefits that Benefit You Competitive salary and 401(k) with employer match Discretionary paid time off Paid parental leave for all Medical, dental, and vision plans Fitness programs Emotional and mental wellness support Learning and development programs Office snacks available We are an equal opportunity employer that promotes justice, advances equity, values diversity, and fosters inclusion. We are committed to hiring the best talent – regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws and regulations – and empowering all of our employees to do their best work. If you have a disability or special need that requires assistance or accommodation during the application or recruiting process, please email View email address on click.appcast.io. This email address is for accommodation purposes only; we will not respond to inquiries for other purposes. #J-18808-Ljbffr National Society for Black Engineers