Service Operations Coordinator

Service Operations Coordinator This is a mission-critical operations position, not a basic customer service role. The Service Operations Coordinator sits at the center of daily field performance, directly influencing technician productivity, revenue, and customer experience. You will help manage the schedule in real time, support dispatch operations, and ensure every available opportunity on the board is captured and executed. If the board falls apart, you fix it. If there's an opening, you fill it. If a customer needs clarity, you provide it with confidence. Inbound Call Management Handle calls professionally, efficiently, and with control Convert opportunities into booked appointments Dispatch & Schedule Control Act as primary or secondary dispatcher depending on daily needs Make real-time decisions to protect technician efficiency Adjust routes, timing, and assignments as conditions change Outbound Scheduling & Revenue Protection Proactively fill gaps in the schedule Follow up on unsold estimates, deferred work, and maintenance opportunities Keep technicians' calendars full and productive Membership & Recurring Revenue Manage Agreement Membership renewals Schedule and maintain recurring maintenance visits Customer & Technician Communication Set clear expectations with customers (arrival windows, updates, changes) Coordinate effectively with field technicians to keep operations aligned System Execution Operate within CRM and scheduling systems with speed and accuracy Navigate multiple platforms simultaneously without losing detail Schedule: Full-Time | MondayFriday 8:00 AM 5:00 PM (1-hour lunch) or 8:30 AM 5:00 PM (30-minute lunch) Additional hours may be available based on performance and operational needs. Highly organized and detail-oriented under pressure Comfortable making real-time decisions without hesitation Able to manage multiple systems, conversations, and priorities at once Naturally proactive (you don't wait to be told what to fix) Clear, confident, and professional in communication Focused on outcomes, not just activity Dispatching or scheduling in a service-based business Call center or high-volume phone experience Experience with CRM or field service software (ServiceTitan or similar) High school diploma or equivalent Strong computer proficiency (multi-system navigation required) Ability to pass background check and drug screening This is a software-heavy, operations-driven role. You will spend the majority of your time working within multiple systems while managing live activity. At Mister Sparky, we operate with professionalism, punctuality, and expertise at every level. Our systems are built to support performance, and our team is expected to execute at a high standard. This role is ideal for someone who wants to be part of a structured, high-performance environment where their work has a direct impact on daily results. If you prefer slow-paced, repetitive work with minimal decision-making, this is not the right role. If you take pride in keeping things running smoothly, solving problems in real time, and making a measurable impact every day, we want to talk to you. Compensation: $17.00 - $20.00 per hour