Customer Service Manager

Position: Customer Service Manager

Compensation: $60,000 - $70,000 annually, depending on experience

Location: Oklahoma City, Oklahoma

Inceed has partnered with a great company to help find a skilled Customer Service Manager to join their team!

This is an exciting opportunity to lead a dynamic customer service team in a global company known for its innovation in lighting and power electronics solutions. The role involves overseeing daily operations, enhancing customer satisfaction, and coordinating with international teams. Ideal for a proactive leader with strong communication skills, this position offers the chance to make a significant impact in a fast-paced environment.

Key Responsibilities & Duties:

• Lead and manage daily customer service operations
• Develop and implement customer service policies
• Oversee order management processes
• Resolve escalated customer concerns
• Analyze customer service metrics for improvements
• Provide analytical reporting for lead times and deliveries
• Support growth initiatives with senior leadership
• Communicate with customer leadership teams
• Collaborate with teams in Mexico and China
• Track customer sample requests and reporting

Required Qualifications & Experience:

• Bachelor’s degree required
• Experience in customer service leadership or management
• Proficiency in CRM systems and Microsoft Office
• Strong communication and organizational skills
• Ability to prioritize tasks in a fast-paced environment
• Experience in logistics and operational coordination

Nice to Have Skills & Experience:

• Inside sales support experience
• Strong analytical and reporting skills
• Experience in manufacturing or distribution environments
• Global or international business experience
• Experience communicating with international teams

Perks & Benefits:

• This opportunity includes a comprehensive and competitive benefits package—details will be shared during later stages of the hiring process.

Other Information:

• Interview process: Around 2-3 rounds, onsite
• Schedule: Onsite M-F, 8-5

If you are interested in learning more about the Customer Service Manager opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.