Senior Manager, Customer Strategy and Success

Job Description

Job Description

Sr. Manager, Customer Strategy and Success

Reports To: Head of Growth

Employment Type: Full-Time

Salary: $130,000 – $150,000

Eligible States: Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Louisiana, Maine, Maryland, Missouri, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, and Wisconsin

Role Overview

Oshi Health's Growth team is looking for a dynamic Senior Manager, Customer Strategy and Success to spearhead client implementation and oversee account management for both new and existing partners. In this pivotal role, you will lead internal implementation efforts, collaborate closely with cross-functional teams (Product, Clinical, and Commercial), and deliver QBRs that drive continued partner growth. This is a hands-on position for someone who thrives on data storytelling, relationship-building, and making a real impact on digestive healthcare.

What You'll Do — Key Responsibilities

• Own end-to-end implementation, account management, and customer success for partner accounts — responsible for driving measurable outcomes within named partnerships
• Lead internal implementation efforts, working cross-functionally with stakeholders across Product, Member Marketing, and Clinical Operations
• Drive marketing and awareness of Oshi Health within named accounts, ensuring prospective members are well-educated on available GI solutions within their benefit structure
• Pull and analyze key performance data within internal Oshi Health systems to highlight success stories and communicate performance to clients
• Deliver quarterly business reviews (QBRs) to customers, reinforcing value and driving continued account growth
• Influence key stakeholders through clear, confident external communication and cross-functional alignment

What We're Looking For — Qualifications & RequirementsRequired

• 3–5 years of relevant experience post-undergraduate, with demonstrated progression in your field
• Proven experience in a client-facing role, with comfort leading external conversations and influencing key stakeholders
• Strong analytical skills with hands-on experience pulling data and building narratives through data storytelling
• Exceptional cross-functional coordination — detail-oriented, organized, and a clear communicator

Preferred

• Healthcare or digital health experience
• Familiarity with QBR preparation and delivery
• Experience in a high-growth, mission-driven, or startup environment

Compensation & Benefits

• Salary: $130,000 – $150,000 commensurate with experience, plus meaningful equity
• Health Benefits: Employer-sponsored medical, dental, and vision plans
• Time Off: Unlimited PTO + 13 paid company holidays
• Life Support: Access to a "Life Concierge" through Overalls, because life happens
• Growth: Tailored professional development opportunities as we scale
• Culture: Virtual team events, monthly DEIB activities, and recognition of personal and professional accomplishments
• Work Style: Remote-first flexibility, work from home anywhere in the US

About Oshi Health

Oshi Health is a virtual digestive health practice on a mission to transform GI care. We combine compassionate, multidisciplinary care with innovative technology to help people with chronic digestive conditions get the answers and relief they deserve. We take time to get to know each patient and develop personalized, whole-person care plans — including medications, dietary changes, and mental health support. When you join Oshi, you're joining a team — and a mission — that's changing what great healthcare looks like.

For every Oshi team member, we look for:

• Genuine passion for improving patient lives and transforming GI care
• Strong communication skills and emotional intelligence
• Comfort in a fast-paced, remote-first, mission-driven environment

Compensation Range

$130,000—$150,000 USD

Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements.

Oshi Health is an equal opportunity employer that is committed to creating a diverse work environment. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributions.

Oshi Health's policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clients. Harassment and discrimination in any manner or form is expressly prohibited. There is no tolerance for discrimination or unequal treatment of any kind on the basis of race, color, religion, creed, gender, sex, sexual orientation, gender identity or expression, pregnancy, sexual and reproductive health decisions, national origin, age, disability, genetic information, marital status or civil partnership/union status, familial status, military or veteran status, predisposition or carrier status, domestic violence victim status, alienage or citizenship status, unemployment status, sexual violence or stalking victim status, caregiver status, or any other characteristic protected by law.

This practice applies to all terms, conditions and privileges of employment including, but not limited to, recruitment, selection, promotion, demotion, transfer, layoff, rehire, termination of employment, development and training, compensation, benefits and retirement.

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Oshi Health will never contact job candidates via text message or any other messaging platform including WhatsApp, Signal, and Telegram. All official correspondence will occur through email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to View email address on ziprecruiter.com, and we'll confirm whether you're engaging with one of our Oshi teammates!