Special Account Representative

Responsibilities Serve as a liaison between the customer and Carpenter, providing total account management and support. Develop, maintain, and grow relationships with internal departments to promptly resolve a wide range of customer concerns. Engage in departmental and cross-functional training to deepen understanding of Carpenter’s systems, products, and processes. Review daily activity reports and message queues, taking appropriate and timely action. Initiate proactive outreach to new and existing accounts in alignment with selling and service strategies. Requirements Associate or bachelor’s degree in business preferred; High School diploma required. 3+ years of customer account management experience, preferably in a manufacturing environment. Ability to work a hybrid schedule in either Raleigh, NC or Reading, PA (required). Collaborate with assigned Outside Sales Representative to document an annual plan and provide quarterly updates when applicable. Participate in weekly team meetings (on a rotating basis) and communicate follow-up actions to the broader team. Attend quarterly company-wide employee webcasts. #J-18808-Ljbffr Jobtailor