Senior Product Manager - Device Data & Performance

Role Description

Palmetto's device data and performance platform is the system of record for how we track, understand, and optimize the performance of hundreds of thousands of solar, battery, and emerging clean energy assets in the field. As the Senior Product Manager for Device Data & Performance, you will own the strategic direction of a platform that sits at the center of Palmetto's operations, serving internal business units, field technicians, OEM partners, financial stakeholders, and homeowners.

This is a uniquely cross-functional role. You will:

• Define how Palmetto connects with hardware manufacturers through integration partnerships.
• Shape the data models that power performance monitoring and alerting.
• Build the workflows that enable our field service and asset management teams to act on what the data reveals.
• Collaborate across Asset Management, Field Service, Operations, Customer Support, Finance, and Engineering.

The ideal candidate thrives at the intersection of data, hardware, and cross-functional influence.

Qualifications

• 7+ years of product management experience, ideally in roles that required managing external integrations, data platforms, or IoT/hardware-connected systems.
• Demonstrated track record of owning integration roadmaps — including defining requirements, working with vendors or external partners, and driving toward favorable technical and contractual outcomes.
• Experience working on monitoring, alerting, or operational intelligence products that feed downstream workflows.
• Background in energy, clean tech, or hardware-adjacent industries is a strong plus; curiosity about how energy hardware works is a must.
• Strategic thinker who can zoom out to define where a platform needs to go over 12–24 months, then zoom in to write precise, actionable requirements for the next sprint.
• Strong project management instincts — comfortable managing complexity, tracking cross-functional dependencies, and keeping multiple workstreams moving simultaneously.
• Data fluency: you use data to inform decisions, validate assumptions, and communicate impact. SQL proficiency or equivalent comfort with data tools is expected.
• Excellent written and verbal communication skills, including the ability to influence senior stakeholders and craft narratives that build alignment across business units.
• Collaborative partner who builds genuine relationships across engineering, operations, field teams, and external vendors.
• Genuinely curious about how things work — you want to understand the hardware, the data pipelines, the alerting logic, and the downstream impact, not just the user-facing interface.
• Entrepreneurial by nature — energized by the opportunity to build something from the ground up, comfortable starting from ambiguity, and motivated by the chance to prove what's possible.
• Comfortable with ambiguity and energized by the challenge of shaping a platform that is evolving rapidly.
• Bias for action: you move quickly, make clear decisions, and hold yourself and your team accountable.
• Low ego, high standards — you bring out the best in the people around you and care deeply about getting the outcome right.

Requirements

• Own the strategy for how Palmetto ingests device data from a diverse and growing portfolio of OEM partners.
• Develop deep fluency in push vs. pull integration patterns.
• Lead integration negotiations alongside legal and business stakeholders.
• Build a scalable integration framework that makes onboarding new OEMs repeatable and efficient.
• Own the data transformation layer — defining how raw, heterogeneous device signals get normalized.
• Design and maintain standardized data models and API response contracts.
• Partner with engineering to optimize pipeline reliability, ingestion latency, and data quality.
• Define and enforce data quality standards, SLAs, and alerting thresholds.
• Design the platform as an infrastructure other teams can actively use and extend.
• Build self-service capabilities that reduce dependency on your engineering team for routine data access.
• Act as the connective tissue across internal teams, earning influence without authority.
• Define what great looks like for solar and battery performance monitoring.
• Drive the evolution of alerting logic from OEM-triggered notifications toward production-based, outcome-driven alerting.
• Ensure monitoring coverage expands thoughtfully as new asset types are added.
• Own how device data surfaces to homeowners.
• Define how production and consumption data are presented together.
• Partner with the Consumer Experience and Customer Support teams to ensure data quality and clarity.
• Own the product strategy, OKRs, roadmap, and quarterly planning.
• Embrace and leverage AI to accelerate discovery and improve team productivity.
• Run tight delivery cycles with your engineering team.
• Proactively manage stakeholder expectations with clear communication.

Benefits

• Comprehensive benefits package including unlimited PTO, medical, dental, and vision coverage.
• Paid parental leave.
• Retirement plans.