Accounts Receivable Analyst

WHERE KNOWLEDGE MEETS PURPOSE.

SOME PEOPLE AVOID HARD CONVERSATIONS.

You know how to finish them. DuraServ is looking for an AR Analyst who combines the precision of an accountant with the instincts of a relationship professional. This Is Not a Call Center. It's a Strategic Function. At DuraServ, revenue doesn't just need to be earned — it needs to be collected. That requires someone who can hold a firm position on an outstanding balance while preserving the client relationship that generates the next order. Someone who can spot a billing discrepancy buried in a complex account before it becomes a dispute. Someone who doesn't need to be pushed to make the call. As an Accounts Receivable Analyst on our Corporate Shared Team Services team, you are the connection between what DuraServ earns in the field and what actually flows to the bottom line. You manage complex accounts, resolve disputes with a combination of data and diplomacy, and partner with Sales and Operations to remove the friction that slows payments down. If that combination of analytical precision and professional tenacity is what you bring — this role was built for you. What You'll Own The Revenue Proactively collect outstanding payments from assigned customer accounts — you don't wait for escalations, you prevent them Manage the full AR lifecycle for complex accounts including Supplier and Strategic Customers, where accuracy and relationship management are equally non-negotiable Maintain meticulous records of all collection activity — every contact, every commitment, every resolution documented with precision The Accuracy Identify and resolve account discrepancies, unapplied payments, billing issues, and customer payment disputes before they compound Reconcile the accounts receivable ledger to ensure records are accurate — you are the last line of defense between a clean book and a financial exposure Verify invoice accuracy with strong analytical instincts and a commitment to getting it right the first time The Relationships Build and maintain strong customer relationships that make collection conversations productive rather than adversarial Collaborate with Sales, Customer Service, and Operations to remove the root causes of late payment — not just the symptoms Provide dedicated support for strategic accounts where the stakes of every interaction are higher and the margin for error is smaller Who You Are You're comfortable with complexity, patient with process, and professionally persistent when a balance is overdue. You know the difference between pressure and professionalism — and you use both at the right time. A skilled communicator who can navigate a tense collection call with diplomacy and close it with a clear commitment — written, verbal, or both Detail-oriented by nature — discrepancies catch your eye, and you don't close a file until the ledger reflects reality Analytically strong, with the ability to review and verify complex billing information and translate findings into action Proactive rather than reactive — you manage your aging report before leadership asks about it Experienced in AR collections: 4+ years in accounts receivable, customer relations, or complex collections required; associate or bachelor's degree preferred Proficient in Microsoft Office 365 and comfortable working across accounting systems and internal platforms A collaborative partner — you understand that Sales and Operations success and AR success are the same thing, and you work accordingly Why DuraServ's Shared Team Services? The AR function at DuraServ isn't a back-office afterthought. It's a strategic lever. When this team performs, cash flow is predictable, relationships are protected, and the field teams can focus on winning new business instead of resolving billing problems. Your work has direct impact on the organization's financial health — and leadership knows it. You'll work across Sales, Ops, and Customer Service with visibility into how DuraServ operates at a national scale. This is not a siloed position. Competitive compensation and full benefits package: medical, dental, vision, and 401K with company match Company-provided life insurance, short-term and long-term disability Stable, office-based environment with no travel requirement A team that values precision, accountability, and professional growth Clear path for advancement within the STS function for high performers A Note to the Right Candidate. If you've been in a collections role where the only metric that mattered was call volume — where strategy was discouraged and relationships were treated as an afterthought — this is a different environment. If you're an experienced AR professional who wants to work on complex accounts, collaborate with cross-functional teams, and be recognized for precision and judgment — not just persistence — this is that role. Where knowledge meets purpose. That's the standard here. Come help us hold it. About DuraServ DuraServ is a national leader in commercial dock and door solutions, operating across the U.S. and Canada since 2001. Our Corporate Shared Team Services function is the backbone that keeps nine regions financially healthy — and we hire people who take that responsibility seriously. DuraServ is an Equal Opportunity Employer. #J-18808-Ljbffr Socket.dev