Customer Service Representative

Job Description Job Description Benefits/Perks Competitive Compensation
Paid Time Off
Career Growth Opportunities
Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Make outgoing calls to follow up with customers an book appointments
Answer emails, and chat messages daily
Identify and assess customers’ needs to achieve satisfaction
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Able to work Saturdays
Qualifications High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Customer orientation and ability to adapt/respond to different types of characters