Processor - Mortgage Loan 2

Job Title

Supports the fulfillment team to ensure efficiency and streamline operations as needed to meet turnaround time standards. Maintains consistent communication with all relevant parties involved in the mortgage transaction. Ensures deadlines are met in a timely manner by obtaining all necessary documentation needed from third party vendors including but not limited to appraisal reports, title documentation, surveys, verification of employment, verification of assets, and homeowners insurance.

Essential Duties and Responsibilities:

1. Order all documents (i.e. appraisals, surveys, income, assets) in a timely manner.

2. Manage communication with vendors, Loan Officers and processors to ensure all details are consistent throughout.

3. Manage status pipelines to ensure deadlines are met.

4. Monitor an email inbox and distribute all documentation received to assigned processor.

5. Assign team members to the file for follow up.

Minimum Qualifications:

Education: High School Diploma or equivalent experience

Experience: One to two years related experience preferred.

Ability to communicate effective both verbally and in writing.

Passion for accuracy. Substantial ability to prioritize tasks and problem solve for solutions.

Strong working knowledge of relevant software including MS Office.

Ability to maintain a positive working relationships throughout the organization.

Strong desire to be a part of a collaborative, team-first environment

Strong desire to learn and has a continuous improvement mindset.

Passion for provide best-in-class member service.

While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit. An employee must frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds to perform essential position functions.

Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

This position may require travel based on business needs.

Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin or other status protected by federal, state or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.