Desktop Support Technician

At CompucomStaffing , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Duties And Responsibilities Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site Assist Site Leader in the execution of established processes and escalations Repair, test, image, and clean PC's, laptop, monitors, printers, and other related hardware Maintain, analyze, and troubleshoot software and computer peripherals Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes Assure that all tickets requiring follow up work and / or calls receive appropriate attention Assist with installations, configurations, upgrades, patch, and other maintenance activities of server equipment Perform backup, recovery, and security procedures both planned or during emergency Follow established procedures to detect, diagnose, and accurately report outage of critical site applications Assist with diagnoses of network hardware and performance problems Perform approved installation, configuration, and maintenance of physical network Perform network system administration task both planned or during emergency Back up and burn end user data Assist in developing and documenting improvements to current processes Assist other coworkers in resolution of end users' technical issues across the program Skills And Qualifications Use a Confident, Positive Attitude to deliver great customer experience and to be invigorated by constant personal interaction Demonstrate high energy given fast-paced environment Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well Understanding or work experience of server and network support within an enterprise to provide Smart hands / feet support Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems Having experience supporting applications related to engineering, manufacturing, and logistics is a plus Be able to lift up to 40lbs, bend, crawl, and walk to support customer computer systems Get work done independently, and for attendance for availability to work scheduled hours Trusted to work proactively is a key attribute given limited site IT Leaders Ability to handle multiple projects Able to meet expectations regularly and respond well to feedback from leadership Ability to setup, configure, and add all hardware Experience with asset management Experience working in an enterprise environment ServiceNow experience is a plus Wage Range The rate for this position is between $18.00 - $24.00 per hour , unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. W2 only, no Corp to Corp. Equal Employment Opportunity CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit Work Authorization Candidates must be authorized to work in the United States without the need for current or future employer sponsorship. Arizona Applicants TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE. California Residents PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE. Additional State Information We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance. UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY. THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW. #J-18808-Ljbffr