Desktop Support Technician

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day. At Jane Pauley Community Health Center, a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status. We are seeking a Desktop Support Technician to join our IT team; an ideal opportunity for a service-oriented professional who enjoys solving technical challenges, supporting end users, and contributing to a reliable, high‑performing technology environment that enables patient care. Why This Role Stands Out Direct impact on operations by supporting teams who deliver frontline patient care Opportunity to work across multiple systems, locations, and technologies Hands‑on role with exposure to hardware, software, networking, and telecommunications Collaborative environment with opportunities to learn, grow, and expand technical skills Meaningful work supporting a mission‑driven healthcare organization Position Overview The Desktop Support Technician provides hands‑on technical support for hardware, software, and end‑user systems; ensuring teams remain connected, supported, and equipped to deliver high‑quality care. This role supports day‑to‑day IT operations across the organization, troubleshooting issues, maintaining equipment, and partnering with internal teams and vendors to ensure a reliable and efficient technology environment. What You’ll Do Technical Support & Troubleshooting Provide day‑to‑day support for hardware, software, and user systems Troubleshoot issues related to desktops, laptops, printers, phones, and connectivity Support network and telecommunications systems as needed Document, track, and resolve user support requests in a timely manner System Setup & Maintenance Install, configure, and relocate desktop equipment and peripherals Set up and maintain desktops, laptops, printers, and phone systems Manage hardware inventory, including tracking and lifecycle maintenanceEnsure systems are functioning efficiently and aligned with organizational standards Partner with external vendors to resolve hardware, software, and service issues Communicate updates, timelines, and project status to team members and leadership Collaborate with IT team members on support issues and ongoing projects Identify opportunities to improve IT processes, systems, and user experience What You Bring Required Strong customer service mindset with a collaborative, team‑oriented approach Excellent written and verbal communication skills Working knowledge of PC hardware, software, and troubleshooting techniques Ability to diagnose and resolve technical issues effectively Willingness to learn, adapt, and grow in a fast‑paced environment Preferred Associate degree in a related field or 2+ years of relevant experience Experience supporting Microsoft Windows and Active Directory Certifications such as CompTIA A+, Network+, or similar Equivalent hands‑on technical experience may be considered in place of formal certifications Additional Requirements Valid driver’s license, reliable transportation, and proof of insurance Ability to travel between locations as needed Join Us If you are a problem‑solver who enjoys supporting others, thrives in a hands‑on environment, and wants your work to contribute to meaningful outcomes, we encourage you to apply and be part of a team making a difference every day. Why You’ll Love Working Here Purpose‑driven work that directly impacts access to care across our communities Robust benefits package (medical, dental, vision) designed to support you and your family Generous PTO because we believe caring for others starts with caring for yourself 401(k) with employer contribution to help you plan for what’s ahead Life and disability coverage for peace of mind As set forth in Jane Pauley Community Health Center, Inc.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. #J-18808-Ljbffr