Desktop Support Technician

Req ID: 373578 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician to join our team in Indianapolis, Indiana (US-IN), United States (US). This role is responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software, and networking products as well as operating systems. On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters. This position will be a Client based position. Only local candidates will be considered. Local travel could be required as needed, so reliable transportation is required. Role Responsibilities Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide. Coordinates with Client End User on expectations and availability to conduct Managed Client Services. Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations. Identifies potential issues that could adversely impact End User experience and follows through on action steps. Strives to meet all Client SLAs & Customer Satisfaction Goals. Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site. Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles. Basic installation and maintenance of technical products. Follows predefined procedures and tasks in everyday activities. Work is regularly reviewed by a more senior level technical specialist. Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals. Installs, maintains and optimizes desktop /notebook configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repair services. Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance. Instructs customers in the operation and maintenance of the system. Basic Qualifications 3+ years desktop/technical support experience. Additional Skills A+ Certification. Local travel will be required on a weekly basis, so reliable transportation is required. Experience in a plant/manufacturing environment. Must have a proven customer service background. Knowledgeable of Windows Operating System environment. Must be able to comprehend and follow verbal and written technical instructions and scripts. Good verbal and written communication skills. Physically able to lift and move Enterprise and Client technology hardware in our customer environments. Excellent interpersonal skills and ability to work collaboratively in a team environment. Basic customer interaction skills. Strong troubleshooting skills. Compensation and Benefits NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $25.66 – $34.72/hour. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. Equal Opportunity Employer NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. #J-18808-Ljbffr