Account Manager

Job Description

Job Description

Account Manager is responsible for developing and maintaining strong customer relationships. In partnership with assigned customers, Account Manager understands the customer’s business needs and creates solutions, guiding and advising for the profitable sale of any and all Mac Papers products - Packaging & Paper. Account Manager must work to maintain existing business while also finding new sales leads, through prospecting, business directories, client referrals, etc. ( This is meant to be a guide. Duties may vary dependent upon management.)

  Essential Position Functions:

• Maintain and aggressively grow existing account base. Develop and execute a territory business plan to be reviewed quarterly with commercial leadership.
• Prospect, identify and develop customers for new business opportunities for all Mac Paper’s products. Develop and actively work CRM pipeline including periodic reviews with LOB leadership.
• Identify customer needs and successfully recommend value added solutions that will improve customer’s processes and profitability. Stay informed of market conditions, product innovations, and competitive landscape.
• Develop customer business relationships from ownership/management to the floor.
• Provide timely communication and unmatched customer service internally & externally.
• Work effectively with other Mac employees, including Commercial leadership, Customer Service, and Operations.
• Participate in commercial meetings and off-site product and sales training. 
• Perform administrative duties, such as budgeting, reporting. Review and analyze reporting, including special order requests, customer bid files, and sales/gross profit margin data.
• Work with Credit to collect past due account and evaluate credit when opening new accounts.
• Collaborate with equipment and consumable suppliers to target, assess, present and close business.
• Other duties as required.

This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position, and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Education and/or Experience:  

• High school diploma or GED required. 
• 4-year Bachelor’s degree preferred and/or equivalent experience.
• Proven track record delivering on defined sales objectives.
• Sales experience required. 2-4 years of experience in selling to businesses a plus.
• B2B consultative sales experience with successful track record of sales and territory growth.
• Strong interpersonal skills, time management experience and a self-starter.
• Demonstrated ability to handle multiple tasks simultaneously in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Competitive, self-confident and growth oriented.
• Ability to utilize CRM for daily business activities, planning & pipeline progression.
• Ability to effectively utilize order entry systems and respond to emails.
• Must have a valid driver’s license and insurable driving record.
• Must be able to efficiently use a Windows-based computer.
• Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.
• Strong interpersonal, organizational, oral and written communications skills.
• Must be able to read and communicate in English, for safe and effective performance of the job and business operations.
• Must be able to work alone, and with a team.
• Must be able to pass a drug screen and criminal background check.

Work Environment:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Regularly required to walk and stand continuously for long periods of time.
• Talk or hear, both in person and by telephone.
• Reach with hands and arms.
• Specific vision requirements include close vision, distance vision and the ability to adjust focus.
• Lift up to 25 lbs.

Mental Demands

• Regularly required to use written and oral communication skills.
• Ability to read and interpret data, information, and documents.
• Analyze and solve non-routine and complex problems.
• Use math and mathematical reasoning.
• Learn and apply new information or skills.
• Perform highly detailed and multiple concurrent tasks.
• Work under intensive deadline with frequent interruptions.
• Will interact regularly with managers, staff and customers.
• Must be able to work independently with little supervision.

Work Environment

• Employees will work under typical office conditions; noise levels may fluctuate.
• Due to travel / driving responsibilities, will be exposed to weather and typical driving conditions.