IT Support Technician

IT Support TechnicianDenver, Colorado, United StatesSRS Acquiom delivers the smartest way to run a deal™ through a platform and services designed to help deal parties manage complex M&A and loan agency transactions more efficiently.Based in Denver, Colorado, with offices across the United States and in London and Amsterdam, SRS Acquiom supports transactions across North America and Europe. Our M&A services include professional shareholder representation, paying and escrow agent services, and online document solicitation and reporting. For loan and credit transactions, we provide independent Administrative Agent, Collateral Agent, Sub-Agent, and Successor Agent services.Since 2007, SRS Acquiom has supported more than 11,500 transactions globally. By bringing efficiency, expertise, and purpose-built technology to complex financial transactions, we help sophisticated deal parties focus on building great businesses and maximizing value.We're equally committed to building careers as we are to building solutions. If you're looking for a company with entrepreneurial energy, a proven record of growth and innovation, and a culture that supports your next career move, we'd love to talk.A few benefits our employees enjoy:Day-one coverage: medical, dental, and vision plans so you're protected from the startA 401(k) with a 4% company match to keep your future on trackDiscretionary time off - take the time you need, when you need itEmployer-paid life insurance, with the option to add extra coverage for peace of mindEmployee Assistance Programs for confidential support when life gets complicatedDiscounted pet insurance (because furry family members count, too)A fitness credit to back your health and wellness goalsPre-tax plans for dependent care, transportation, and flexible spendingPosition Summary:SRS Acquiom is seeking an IT Support Technician to join our IT Support team. The IT Support team is responsible for all areas of internal desktop and cloud app support, hardware support, and maintains network infrastructure for our office locations. This team supports an environment of 75% macOS machines and 25% Windows machines.The ideal candidate will support internal clients, has an understanding of laptop and mobile device troubleshooting, is eager to learn and grow their skillset, and contribute to new ideas and projects in a diverse, fast-paced, deadline driven environment.Compensation: The hourly rate for this role is between $31.25 and $36.06, depending on level of experience.Location: This is an on-site and in-person hybrid position based out of Denver, CO.Primary Responsibilities:Provide hardware and software support for both in-person and remote clients with macOS and Windows systems, with the majority being macOS devicesPrioritize, assign, and respond to internal client issues (submitted via ticketing system or in-person); manage tickets through to completionPerform end-user training on macOS and other company-provided software and hardwarePerform diagnostics to collect information to determine and correct the source of error and isolate performance issuesTest and deploy new software, hardware, procedures, installation, conversion and upgrade activitiesMaintain database of all staff inventory, user accounts and logins to facilitate on/off-boarding processEngage with vendors when necessary to research issues and determine and implement recommended solutionsMaintain inventory levels of equipment to facilitate on-boarding process.Provision user accounts in cloud apps, VoIP system, cloud faxing, copiers, and secure printing management systemManage new employee onboarding process from creating accounts to provisioning devices to in-person training and IT orientation on Day 1Maintain employee backup system as part of Disaster Recovery/Backup PlanAutomate help desk tasks and maintain security profiles via MDM software (JAMF/Intune) for laptops and company smartphonesFollow documented troubleshooting procedures and standardsContribute ideas and recommendations to and assist in writing IT/Admin and Tech Training documentationOther tasks as assignedRequired Qualifications & Skills:Bachelor's Degree preferred, or equivalent combination of education, training, and experience0-2 years experience supporting macOS laptops or desktops in an enterprise environmentExperience supporting computers running macOS (10.14 to current) and Windows 10 and 11, cloud-based email and productivity tools (Office 365 & Google G-Suite), and mobile devices running iOSProven ability to listen respectfully and communicate effectively with non-technical staffComputer configuration and application setup experience with equal weight given to Windows and macOSExperience installing, and troubleshooting network infrastructure and technologies including wired and wireless infrastructure, VoIP, and managed printingExperience using centralized management/MDM tools for OS configuration and administrationKnowledge of basic printer maintenance tasks such as clearing paper jams and toner replacementAbility to follow written documentation for tasks and proceduresDesired Characteristics:Experience configuring networking switches and firewalls (ie. VLAN assignments, switchport settings, DHCP, firewall policies) Experience configuring cloud apps for Single Sign-On with Active Directory or other SSO provider (ie. OKTA, OneLogin, JumpCloud)Experience with Windows Server/Active Directory, Bash scripting for macOS, virtualization, and help desk automationExperience working in financial services or legal environmentsPhysical Requirements/Special Demands:Must be available to work standard business hours, and occasional nights/weekends.Must be able to work on-site in our Denver officeMust be able to routinely lift 30 lbsWe are unable to sponsor or take over sponsorship of employment visas. Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship to move forward in the hiring process.