Technical Implementation Specialist

Technical Implementation Specialist

At NXTThing, we're redefining the future of talent acquisition. We believe hiring is both an art and a science, and we're building a new approach that combines innovative technology, data-driven insights, and the human expertise needed to transform how companies attract, engage, and hire talent. Through our recruitment solutions, Personegy™ hiring platform, and Talentegy™ analytics solutions, we bring together people, technology, and data to challenge traditional hiring models and create smarter talent experiences. Join us as we continue rewriting the playbook for talent acquisition and building what's next in the future of hiring.

Position Summary: As a Technical Implementation Specialist, you will own the end-to-end delivery of technical implementations for both new and existing clients. You'll define project requirements, coordinate internal resources, support solution setup, and ensure a smooth transition into ongoing support. This role is ideal for someone who's technically savvy and thrives in a cross-functional environment, working with clients, developers, product managers, and account teams.

Key Responsibilities:

• Own implementation projects from kickoff to go-live - drive timelines, manage milestones, execute the implementation and ensure client success
• Partner with Account Management and directly with clients to understand needs and translate them into clear technical requirements
• Collaborate with Product and Engineering to guide client-specific setup and customizations
• Own the configuration of the software, including hands-on configuration, troubleshooting, and QA.
• Write and maintain customer-facing documentation, onboarding guides, and technical FAQs
• Support ongoing solution maintenance, including troubleshooting and small enhancements post-launch
• Conduct discovery sessions and implementation workshops with clients
• Use and query PostgreSQL databases to support data migrations, diagnostics, and QA
• Serve as a bridge between client needs and product evolution - gather feedback and contribute to feature prioritization
• Help triage and resolve technical support issues alongside the support team

Qualifications:

• Bachelor's degree required.
• 3–5 years experience in technical implementation, solutions engineering, professional services, SaaS customer success, or similar roles
• Strong project management skills - ability to lead projects with multiple stakeholders and competing priorities
• Experience working with PostgreSQL or other relational databases (writing queries, inspecting data, understanding schemas)
• Comfort working in and across SaaS platforms, including familiarity with APIs, integrations, and configuration
• Clear and confident communicator - capable of translating technical concepts into user-friendly language
• Experience writing documentation or how-to guides for end users
• A proactive, problem-solving mindset and ability to thrive in a dynamic, client-facing environment

What We Offer:

• Unlimited paid time off
• 2, 1-week shutdowns per year
• Paid holidays
• Company paid medical, dental & vision insurance
• Strong work-life balance

At NXTThing RPO we understand that we are at our best when our people can be their authentic selves at work and we are committed to providing an inclusive environment for our team, our clients, and our communities. Employment decisions are based on an individual's qualifications and merit, however, never with regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.