Customer Service Representative

Customer Service Representative Fully Remote Legal Address - Tampa, FL 33607 Overview Salary Range $18.00 Hourly Description Join the Epic Team at Woodie's Wash Shack! Now Hiring: Weekend Customer Service Representative Remote Starting at $18.00 an hour (Must be 18 years old or older) Woodie's Wash Shack is all about opportunityto inspire a team, build relationships with customers, and have fun in a vibrant, surf-culture-themed environment. With new locations on the horizon, Woodie's is the perfect place to make your mark. Join Us! And be a part of something EPIC! As a Weekend Customer Service Representative at Woodie's Wash Shack, you will support our members and site teams by managing customer communications, resolving membership and billing concerns, coordinating with site managers, and ensuring all customer service matters are handled promptly and professionally. The ideal candidate is reliable, organized, empathetic, and tech-savvy, and comfortable handling a high volume of customer interactions while upholding Woodie's customer experience standards. What You Will Do: Respond to customer emails in a professional and timely manner. Answer and return customer phone calls promptly. Resolve customer concerns related to memberships, billing, app access, wash experiences, and account management. Process refunds and account adjustments when applicable. Assign and communicate customer follow-up tasks to site managers. Ensure all customer service issues are resolved within 48 hours. Document customer interactions and account notes accurately. Escalate sensitive or unresolved issues to management when necessary. Maintain a positive, solution-focused attitude while handling escalated customer concerns. Support overall customer retention and satisfaction efforts. What you need: Previous customer service experience preferred. Strong written and verbal communication skills. Ability to multitask and stay organized in a fast-paced environment. Comfortable using email platforms, apps, and customer management systems. Problem-solving mindset with strong attention to detail. Ability to work independently and make sound decisions. Professional, patient, and empathetic communication style. Weekend availability required; flexible hours may be available based on business needs. Upon receiving an offer, selected candidates must undergo a pre-hire background check. What Motivates Our Team: Competitive pay. Opportunity to grow with a fast-growing, fun, and exciting car wash brand! Extensive training and development opportunities - encouraging career growth in a supportive, fun environment that celebrates success and encourages personal development. Full suite of benefits including medical, dental, and vision insurance, 401(k) match available, time off accrual starting day one, and more! Enjoy free car washes weekly and participate in team events that celebrate our culture and success. Travel Requirements: This position is primarily based at a Woodie's Wash Shack location. Limited travel between nearby sites may be required as needed, typically accounting for less than 10% of your time. Physical demands: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, employees are regularly required to sit for extended periods and to operate a computer, phone, and related office equipment. Employees may occasionally be required to stand, walk, reach, or lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision for reading screens and documents. Ready to Ride the Wave? Apply now and discover a career full of opportunities at Woodie's Wash Shack. Your journey to an exciting future starts here!