Call Center Rep
$23.95 per hourPadmore Global Connections LLC
Call Center Rep
Indianapolis, Indiana, United States
Job Title: IN-DOR-Tax Call Center Rep. (798916)
Max Pay Rate: $23.95
Work Arrangement: Onsite
Worksite: DOR 100 N. Senate Ave., 2nd floor (West elevators) Indianapolis, IN
Agency Interview Type: No Interview Required
Engagement Type: Contract
NOTE: Applications with resumes in PDF format will be automatically rejected. Only Word format resumes will be considered.
Short Description: IN-DOR-Call Center Rep.
Complete Description: Call Center Job Description.
Responsibilities include:
- Enjoys learning about a variety of Department of Revenue tax procedures, including tax filing and payment requirements.
- Provide best-in-class customer service by phone and in written correspondence in a fast-paced call-center environment.
- Apply knowledge acquired in training and utilizes resources to analyze and problem-solve.
- Respond to a variety of tax inquiries.
- Access data utilizing basic computer skills.
- Communicate professionally using correct grammar, spelling and punctuation both verbally and in written formats.
Comply with all ethical and confidentiality requirements.
Tax analyst Job Description:
Responsibilities include:
- Provide technical and procedural assistance to taxpayers, taxpayer representatives, other divisions within the agency, other state agencies.
- Review accounts and properly apply payments to taxpayer accounts as needed.
- Conduct extensive research to resolve complex issues related to payments and/or returns for taxpayers, including research in DOR's software and database applications for unpaid/unfiled tax liabilities.
- Review and close files paid in full, dismissed, or discharged.
- Create billings/liabilities in DOR's software and database applications according to court orders. Abate penalties and interest accordingly.
- Assist with evidence collection process in Investigations cases, including preparation of documents to establish continuity of custody for items of evidence to ensure that judicial requirements are met.
- Complete disclosure requests for confidential taxpayer information by performing a thorough review of the request and analyzing the Department's records.
The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.
Vacancy posted 3 days ago
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