Call Center Representative

Location: 2670 Executive Dr., Ste. A, Indianapolis, IN 46241 Duration: Short Term Contract Pay Rate: $17.00/hr on W2 Shift : 8am -5pm Note: No Interview- Direct Offer Initial 3 days need to be onsite and thereafter 100% Remote Work Must Have: Required Spanish OR French Candidates. Responsibilities: Serve as the primary liaison to resolve application and service issues. Communicate clearly by phone and written correspondence on all aspects of the claims process. Educate customers on required documentation, timelines, payments, and claim status. Enter accurate verbal and written application data into the claims management system. Assign new claims to the appropriate claims handler. Direct inbound calls to the correct contact across locations. Support and maintain a quality service culture within the Customer Service Team. Maintain reliable attendance during scheduled work hours. Required Skills & Qualifications: At least 1 year of inbound call center experience. High school diploma or GED. Strong customer service, interpersonal, and organizational skills. Excellent oral and written communication skills. PC literacy, including Microsoft Office. Ability to work in a team environment and meet performance competencies. Preferred Skills: Knowledge of disability plan eligibility, coverage, and benefits. Experience with claims systems and case assignment workflows. #J-18808-Ljbffr