Clinician Support Agent

Clinician Support Agent

Location: Deerfield, IL Duration: 6 Months Rate Range: $24/hr. Shift: 10pm-8:30am CST or 12:30pm-9:00pm CST Top Skills: Associate degree with at least 1 year of customer service call center experience, or high school diploma with at least 2 years of customer service call center experience, preferably in the medical industry. Prior experience in a healthcare environment, preferably with EKG interpretation, and proficiency in medical terminology. Strong verbal and written communication skills, technical proficiency with CRM systems and Microsoft Office (Outlook, Teams, Word), and ability to thrive in a fast-paced, customer-focused environment.

Responsibilities Include:

• Act as the primary communicator via Phone, Outlook, and Salesforce between our Cardiac Technicians and external cardiac accounts, including hospitals and clinicians.
• Effectively communicate ECG abnormalities by adhering to physician notification protocols and notifying physicians/clinical personnel as required.
• Perform account follow-ups for additional clinical information, such as pacemaker settings and cardiac clinician contact information.
• Utilize clinical case management ticket systems to respond, act, and update case status.
• Verify process notification MDN criteria and ensure completeness of reports.
• Foster communication with internal work partners (e.g., cardiac technicians) and external customers (e.g., hospitals and clinicians).
• Meet or exceed the defined performance metrics for the role, encompassing both productivity and the quality of managed cases.
• Adhere to HIPAA (Health Insurance Portability and Accountability) Guidelines and Good Clinical Practices.
• Maintain compliance with job-specific proficiency requirements.
• Undertake other duties as assigned.

Qualifications:

• An associate degree and a minimum of 1 year of related customer service call center OR a high school diploma and a minimum of 2 years of customer service call center, preferably in the medical industry.
• At minimum 2 days a week in-office attendance at our Houston, TX IDTF. Subject to change per business need.
• Able to work every other Saturday.
• Prior experience in a healthcare environment, preferably in EKG interpretation.
• Proficiency in medical terminology.
• Technical proficiency with case management (CRM) systems and Microsoft Office, especially Outlook, Microsoft Teams, and Microsoft Word.
• Strong verbal and written communication skills.
• Flexibility and adaptability to handle a fast-paced, growth-oriented company environment.
• Customer-focused mindset, demonstrating professionalism in challenging situations via phone, email, and online interactions.
• Solution-minded with independent thinking and sound judgment skills.
• Engaged and motivated, with a magnificent work ethic and a desire to provide high-quality outcomes (reports) to our clients and patients.
• Positive attitude and team player

Benefits Summary: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching. IND123