Quality Assurance Supervisor

Job Details Position: Quality Assurance Supervisor – World Courier Logistics Hours: First shift, Monday through Friday with start time flexibility. Location: Onsite at the Cary, NC facility; no remote or hybrid work options. Key Areas of Responsibility Oversee quality‑related activities within the Transport divisions. Provide guidance to office and divisional associates on quality and compliance matters. Ensure compliance with local regulatory requirements and represent the company before local authorities. Incident Management Review and manage incident documentation. Participate in investigations of non‑conformities or deviations from established quality standards. Provide quality input for root cause analysis, CAPA, and support corrective and preventive action initiatives. Assist in creating comprehensive reports and diligently monitor deviations and subsequent actions. Report deviations or potential problems to global QA and local leadership. Ensure customer complaints are dealt with effectively. QMS Management Develop and maintain a robust QMS that defines quality objectives, policies, procedures, and performance metrics. Organize and support management review meetings in accordance with applicable SOP. Supplier Qualification Management Oversee the Suppliers Evaluation Program, including local supplier approval/rejection. Ensure suppliers meet quality expectations through audits, performance monitoring, and corrective actions. Inspections and Certification Audits Serve as the main auditor contact and communicate with relevant parties. Respond promptly to auditor inquiries with accurate information and documentation. Work with management to develop and follow up action plans for addressing non‑compliance and provide audit responses in due time. Risk Management and Change Control Assist in setting up and participating in risk management and change control processes. Contact clients when required to communicate changes such as expansions, depot moves, regulatory updates, or clarifications. Pest Control and Facility Cleaning Ensure pest control and cleaning programs are implemented and documented following applicable SOPs. Technical Quality Support Review and verify technical change controls, calibrations, maintenance, and qualification/validation programs. Support the review of temperature graphs as defined in applicable SOP. Documentation Management Ensure accurate documentation of all quality‑related activities such as SOPs, work instructions, test records, and audit reports. Quality Data Management Execute tasks using dedicated software tools such as MasterControl, SharePoint, or other applicable tools. Quality Checks and Control Implement processes to monitor product or service quality throughout the entire lifecycle from design to delivery. Manage quality‑related activities related to the Self‑Inspection Report and other quality checks as defined in standard procedures. Compliance Assurance Ensure compliance with industry standards, customer requirements, and internal policies. Stay up‑to‑date with regulatory changes and implement necessary QMS updates. Ensure all employees comply with Company Policies and Procedures as applicable. Quality Training and Education Develop training programs to educate employees on quality standards, processes, and techniques. Maintain initial and continuous training programs related to Good Documentation, Good Manufacturing, Good Distribution, and Good Clinical Practices (when applicable). Monitor training compliance and investigate and report non‑compliance. Process Improvement Identify opportunities for process improvements through data analysis and continuous evaluation of workflows. Participate in client meetings to monitor feedback and identify service improvement areas. Experience and Education High School Diploma/GED required; BS in Science, Quality Management, Engineering, or related field desired. Minimum 2–5 years of experience in Quality, Operations, or related field in the healthcare industry. Minimum 2 years of coordination/supervisory experience in Quality or Operations in the healthcare industry. Skills and Abilities Basic PC skills (MS Word, Excel, PowerPoint). Demonstrated understanding of quality assurance in a regulated environment. Effective problem‑solving skills. Strong written and verbal communication. Strong organizational skills. Ability to develop and maintain good relationships with associates at all levels and external parties (e.g., clients, vendors). Capable of working independently and as part of a team when required. Benefits We provide compensation, benefits, and resources that support a highly inclusive culture. In addition to medical, dental, and vision care, we offer a comprehensive suite of benefits focusing on the physical, emotional, financial, and social aspects of wellness, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. We also offer training programs, professional development resources, mentorship opportunities, employee resource groups, volunteer activities, and more. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state or local law. Harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. We provide reasonable accommodations to individuals with disabilities during the employment process. For accommodation requests, please call View phone number on click.appcast.io or email View email address on click.appcast.io. Affiliated Companies World Courier Inc #J-18808-Ljbffr