Operations Administrator

Howden is a global insurance group with employee ownership at its heart. It is built on a shared passion and no‑limits mindset, and its strength comes from a powerful international team of 20,000 employees spanning 100 countries. Our culture drives employees to stay, with a focus on work/life balance, career progression, sustainability, and volunteering. What is the role? We are seeking an Operations Administrator in Miami, FL with an on‑site work schedule. The position is a 3‑month contract. ROLE SUMMARY The role is responsible for end‑to‑end intake, processing, and management of incoming mail and documents, including receipt, review, sorting, scanning, validation, and coordination for check handling and deposits. What will you be doing? Mail Intake & Processing Receive, open, and sort incoming physical mail (carrier documents, policies, invoices, endorsements, certificates, etc.) Coordinate with appropriate teams upon receipt of checks, including preparation and facilitation of bank deposits Scan all incoming physical documents using standardized procedures Validate scan quality (clarity, completeness, correct orientation) Document Filing & System Upload (AppliedEpic) Upload and attach all documents to the appropriate account, policy, or activity within Applied Epic Accurately index documents using naming conventions, and activity codes Confirm all required documentation is saved to Epic as the system of record for audit and compliance purposes Coordination with Agency/Broker Teams Work closely with Account Managers, Brokers, and Client Service teams to validate document classification Route misdirected or incomplete items Resolve discrepancies or missing information Escalate time‑sensitive or incomplete documentation to appropriate stakeholders Process Improvement & Operational Support Identify opportunities to improve mail handling, scanning, and document workflows Support transition toward digital‑first processes and document ingestion tools Assist with backlog processing or high‑volume periods as needed What are we looking for? Qualifications Strong attention to detail with the ability to process data accurately Ability to follow established processes and work effectively in a structured environment Good problem‑solving skills, with the ability to identify issues and escalate when needed Organized and able to manage multiple tasks and meet deadlines Clear written and verbal communication skills Team‑oriented mindset with a collaborative approach to work Positive, proactive attitude with a willingness to learn and develop Ability to work in a fast‑paced environment and adapt to changing priorities Basic awareness of compliance and the importance of following company policies Basic understanding of accounting or insurance business processes; exposure to billing or finance operations is a plus Ability to maintain confidentiality and handle sensitive client and financial information with discretion Demonstrated reliability, accountability, and consistency in executing repetitive, process‑driven tasks Compensation and Benefits The expected base salary range for this role is $20–$25 per hour for a 3‑month contract; actual base salary will be determined based on factors including candidate experience and work location. This role is classified as non‑exempt under the Fair Labor Standards Act (FLSA). Our sustainability promise We’re on a lifelong journey to become an ever‑more sustainable group. Our governance processes, company policies, and review systems are all geared toward making a positive impact in the world. What do we offer in return? Our successes come from individuals brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations to ensure our positions align well with your needs. Adjustments beyond the usual software, IT, and office setups—such as flexible hours or hybrid working—may also be accommodated where possible. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Contractor #J-18808-Ljbffr