Receptionist

Receptionist

Location: Norfolk, VA 23510 (Onsite 5 days a week)

Schedule: Monday–Friday, 8:30 AM – 5:00 PM EST; one hour lunch

Duration: 6 months

Interview Process

First Interview: virtual/Teams with the hiring manager

Second Interview: onsite with Service Leader Interviews targeted for the week of 9/28

Fingerprinting required

Top Skills

1. Proficiency in Office 365 tools: Teams, Word, Excel (basic), PowerPoint

2. 2 years of receptionist experience, general public in person as well as email/phone skills.

Must-Haves

At least 2 years of receptionist experience

Proficiency in Office 365 tools: Teams, Word, Excel (basic), PowerPoint

Professional demeanor and proactive communication via Teams and in person

Dress Code

Business Casual Required. Acceptable: Collared shirts, slacks, blouses, dresses, skirts (mid-length or longer), closed-toe shoes. Not Acceptable: Street clothes, casual wear

Role Summary

The Receptionist will serve as the first point of contact for clients, agents, and field management. This role requires a polished, professional individual who can manage front desk operations, provide exceptional customer service, and support general office functions.

Primary Responsibilities

Greet and assist clients, agents, and visitors in person and via phone/email

Answer incoming calls and direct inquiries appropriately

Book conference rooms and coordinate meeting logistics

Assist with ad hoc administrative tasks to support the General Office

Troubleshoot office issues (e.g., Wi-Fi, tech support coordination)

Support event logistics: room setup, printing, catering, guest access

Qualifications

Associate's or Bachelor's degree preferred (or equivalent experience)

At least 2 years of receptionist experience

Strong verbal and written communication skills

Excellent organizational and multitasking abilities

Comfortable working independently and proactively

Fingerprinting required prior to start

Training & Development

On-the-job training provided, including coaching and feedback. Client systems will be taught.

Deal Breakers: No remote work option – this is strictly onsite

Team & Culture

This role will provide front desk assistance to up to 30 agents, who are considered internal "clients." The environment is fast-paced and professional, requiring strong interpersonal skills and the ability to work independently while staying connected with leadership via Microsoft Teams.