Payroll Analyst

About OnPay

OnPay is a fast-growing software company headquartered in Atlanta, offering a modern cloud-based payroll, HR, and benefits solution for small to midsize businesses. We're currently seeking talented and curious individuals to join our team. We want to hear from you if you are interested in joining an exciting and fast-growing company!

Learn more at OnPay.com

If you're someone who thrives in a fast-moving environment and loves helping businesses succeed, this is the perfect time to join a high-growth SaaS company that's redefining what payroll software should be.

The Role

OnPay is seeking a Payroll Analyst, a focused, highly collaborative, and experienced individual to join our Operations organization. Operations is responsible for helping our clients identify and resolve issues in a simple and efficient way. The Payroll Analyst serves as a primary point of contact for payroll-related support for our clients, with a particular focus on retroactive payroll/tax adjustments.

What You'll Do

• Perform rigorous analyses on large and complex data sets from multiple payroll systems
• Serve as a point of contact for requests for retroactive payroll adjustments in addition to other payroll support-related items.
• Take ownership and drive resolution to cases while keeping relevant parties informed (including the client, as appropriate)
• Stay abreast of governmental, regulatory and legislative payroll tax compliance
• Proactively develop and maintain functional knowledge in specialized area(s)
• Proactively analyze problems and drive root cause resolution to prevent recurrences
• Provide our clients with support regarding the resolution of issues via the online portal and phone
• Assist in identifying and driving best practices
• Research and provide analysis details on variances between payroll systems and the prior payroll provider
• Ability to work collaboratively with multiple internal and external stakeholders
• Serve as an ambassador for OnPay by driving Client satisfaction through effective communication and impactful engagement

What You Bring

• Commitment to a high standard of customer engagement
• Excellent organizational, problem-solving, analytical, and critical thinking skills to drive root cause resolution
• Strong attention to detail - capture and follow up on action items, and set appropriate expectations on complex matters
• Effective decision-making skills - ability to coordinate efforts across various functional teams and engage appropriate resources
• Self-starter - operate with a sense of urgency
• Strong subject wage and tax calculation experience
• Multi-state payroll tax knowledge
• Familiarity with federal and state tax returns and amendments
• Genuineness and desire to make a meaningful impact at a fast-growing, exciting company
• Ability to collaborate across functional areas in order to ensure the best outcomes for our clients

Education and Experience

• 3+ years of HCM and/or payroll experience desired
• College experience (degree strongly preferred)
• Proven experience with payroll and tax operations, HCM software or related fields
• Fundamental Payroll Certification a plus

Why OnPay?

• Momentum that matters: We're backed by over $100MM in new funding and scaling rapidly.
• Market-leading product: OnPay consistently ranks among the highest-rated payroll solutions, earning top marks for usability, customer satisfaction, and support.
• Remote flexibility: Work from anywhere in the U.S., or join our collaborative HQ team in Atlanta's Ponce City Market if you reside in the Atlanta metro area.
• Competitive compensation: Base salary + bonus + stock options = real upside for high performers.
• Comprehensive benefits: 4 weeks PTO + paid holidays, Medical/Dental/Vision, Short- & Long-Term Disability, Life Insurance, Fertility Benefits, Parental Leave, and a 401(k) with company match.
• Growth culture: Join a team with deep employee benefits experience, payroll expertise, market momentum, and a genuine commitment to helping employees grow their careers.
• Client-first ethos: OnPay is built on a culture of transparency and service - from our transparent pricing to our commitment to making small business simpler.

Location & Compensation

• Remote (U.S.) | Atlanta HQ Optional
• Compensation includes apay range of $28.84-$31.25 . Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

Recruiting Fraud Alert:

To all candidates: your personal information and online safety are top of mind for us. At OnPay, recruiters only direct candidates to apply through our official career page at careers.onpay.com

Recruiters will never request payments or ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from OnPay, please email View email address on click.appcast.io

OnPay is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. We want candidates from multiple backgrounds and lifestyles to create a broader set of perspectives. We make all employment decisions without regard to gender, sexual orientation, gender identity, race, color, religion, age, pregnancy, national origin, veteran status, disability, or any other classification protected by applicable laws.

Department Payroll Operations Locations Atlanta, Remote