Call Center Agent

Call Center Agent / NavigatorThis in-office role at our Brookhaven (ATL) office is a midshift position, requiring twelve-hour shifts from 10:30 AM to 11:00 PM.About Us:TeleSpecialists is transforming healthcare delivery as the nation's largest and fastest-growing digital healthcare leader. By providing expert neurological and psychiatric care directly to over 400 hospitals and health systems across the country, we don't just provide care; we pioneer solutions that make quality healthcare easily accessible.Join a team where your passion meets our purpose. If you're inspired by innovation, thrive in a collaborative and entrepreneurial environment, and want to be a part of a team that's reshaping the future of patient care, we want you on our team. At TeleSpecialists, you'll discover more than just a job. You will be able to experience meaningful work, accelerated career growth, and the opportunity to redefine healthcare for the future.Tele Specialists Offers:A great culture with a team environmentA fun, diverse work environmentA rapidly growing company with career advancement opportunitiesMedical, Dental and Vision benefits401k matchPaid VacationLeadership Training ClassesMentorship ProgramTuition ReimbursementAbout the Role:The navigator is responsible for coordinating the care between the patients and physicians throughout the continuum of the telehealth encounter. High volumes of calls are directed to the dispatcher. The dispatcher answers the call, obtains information, and then contacts the physician to transfer the information.Duties/Responsibilities:Coordinates and manages teleneurologists' schedules for rounding and teleneurologyServe as an essential link between patients and teleneurology teamReceive and triage calls from client hospitals.Promote collaboration to both internal and external healthcare team members.Other duties as assignedQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to interact with internal and external customersFlexible and adaptable with learning and understanding technologyStrong written, oral and interpersonal communication skillsHighly self-motivated, directed and proactiveAbility to effectively prioritize and execute tasks in a high-pressure environmentAble to communicate effectively within department and with members of interdisciplinary teamsEducation and Experience:High School Diploma required1-year in a call center preferredPhysical Requirements:Prolonged periods of sitting at a desk and working on a computerMust be able to lift 15 pounds at times