Operations Manager

The Bright Experience

From weddings and celebrations to corporate gatherings and major sporting productions, our team works behind the scenes to bring events to life. We take pride in delivering exceptional experiences, embracing creativity, and making every event run seamlessly.

We believe extraordinary events start with extraordinary people. If you take pride in your work, enjoy collaborating with a supportive team, and want to be part of something bigger, you'll feel at home here.

About the Job

The Operations Manager owns the day-to-day execution of everything that keeps a location running: warehouse operations, delivery and pickup scheduling, field crew supervision, inventory and equipment readiness, and client satisfaction on the ground. This is a hands-on leadership role for someone who thrives on solving problems in real time and building a team that delivers flawlessly, event after event.

What You'll Do:

Operations & Logistics

• Own daily delivery and pickup schedules; optimize routes and dispatch crews for maximum efficiency
• Ensure on-time setup and breakdown of rental equipment at every event
• Manage the fleet, including maintenance schedules and compliance

Team Management

• Lead and schedule warehouse, field, and delivery staff, flexing labor to match volume
• Train the team on equipment handling, safety, and customer service standards
• Build a culture of accountability, teamwork, and continuous improvement

Inventory & Equipment

• Manage inventory flow, including incoming/outgoing rental items, repairs, and loss prevention
• Run regular audits to keep equipment accurate and event-ready
• Partner with purchasing to maintain the right stock levels

Customer Service & Quality Control

• Be the go-to for operational escalations and on-site event issues
• Guarantee every rental item goes out clean, functional, and in excellent condition
• Keep sales and client services in the loop with proactive communication

Administrative & Reporting

• Track KPIs - delivery timeliness, equipmentloss/damage, labor efficiency
• Maintain compliance with safety regulations and company policy
• Report on operations regularly and flag opportunities to improve processes

What You Bring:

• Proven experience (3+ years) in operations management, preferably in the event rental, logistics, or hospitality industry
• Strong leadership and team management skills
• Excellent organizational and time management abilities
• Knowledge of inventory systems and logistics software is a plus
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays as needed
• Valid driver's license and clean driving record (CDL is a plus)
• Ability to lift 50+ lbs and work in physically demanding environments

What Makes Us Special

Compensation and Benefits

• Competitive pay + monthly bonus opportunity
• Paid time off and company holidays
• Comprehensive benefits package including:
  • Medical, Dental, and Vision Insurance
  • Company-Paid Basic Life and AD&D Insurance
  • Short-Term and Long-Term Disability
  • Telehealth and Wellness programs
  • Flexible Spending Accounts (FSAs)
  • Employee Assistance Program
  • 401(k) with employer matching

Our Culture & Work

• A team that has your back: We work across sales, warehouse, logistics, and operations to make every event successful. When challenges come up, our teams step in and support each other.
• Work that creates real moments: Every event represents something meaningful-a wedding, a celebration, a milestone, or a major gathering. Our work helps create experiences people remember for years.
• Pride in craft and reliability: We deliver consistently and professionally. Our team cares about the details, the quality of our products, and the experience we provide.
• Opportunities to grow: As we continue to expand, we invest in development, training, and career growth across roles, departments, and locations.
• Innovation and creativity: We encourage fresh ideas and empower our teams to find new ways to deliver exceptional events.
• Fun with impact: We work hard, support each other, and take pride in being part of something meaningful.