Finnish Speaking Airline Customer Service Agent

at Patrique Mercier Recruitment By Nellie Patrique Mercier Recruitment FR is excited to present a fantastic opportunity for a Finnish Speaking Airline Customer Service Agent. This role is ideal for individuals who have a love for travel and a strong commitment to providing exceptional service to Finnish-speaking passengers seeking assistance with their airline needs. Responsibilities Deliver outstanding customer support to Finnish-speaking clients through multiple channels like phone, email, and chat. Assist passengers with various inquiries including flight bookings, cancellations, and changes. Efficiently resolve customer complaints and issues with professionalism and care. Maintain up-to-date knowledge of airline services, policies, and industry developments to offer accurate information. Document all customer interactions and maintain records in the CRM system. Collaborate with team members and other departments to ensure a seamless customer experience. Engage in ongoing training to enhance product knowledge and service delivery. Requirements Fluency in Finnish and English, with excellent verbal and written communication skills. Experience in customer service, ideally within the airline or travel sector. Strong interpersonal skills with a focus on resolving issues efficiently. Able to thrive in a fast-paced environment while managing multiple priorities. Familiarity with customer service software and proficiency in Microsoft Office. Detail-oriented with strong organizational capabilities. A genuine enthusiasm for travel and a desire to assist customers in creating positive experiences. Benefits Competitive Monthly Salary Monthly Performance Bonus Fully Paid Training Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year And Much More... #J-18808-Ljbffr Employers from Greece