Consumer & Community Bank Strategy, Executive Director

Job Description

JPMorganChase’s Consumer & Community Bank (CCB) Strategy team is seeking a senior strategy leader to help shape and drive the multi-year evolution of the Chase Product & Technology organization. The Consumer & Community Banking Strategy team supports strategic initiatives aligned with the bank’s overall business goals. 

As an Executive Director in the Consumer & Community Banking Strategy team, you will drive the strategic vision and operational excellence for the Chase Product and Technology organization. You will work directly with senior leadership to define strategy, shape operating model choices, and lead high-impact topics at the intersection of retail banking, product, technology, and AI-enabled capabilities. Success in this role will be determined by your ability to drive strategic alignment on the operating models, influence senior leadership decision-making, and develop a high-performing team of strategists.

Consumer & Community Banking serves millions of consumers and small businesses with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business lending, and payment processing. Customers engage across physical and digital channels, including a national branch network and digital banking platform. The Strategy team collaborates with senior executives and cross-functional partners to shape direction, proactively evaluate strategy against competitive, consumer, macroeconomic, and regulatory developments, and communicate strategy to senior leadership and governance forums. 

Job responsibilities 

• Defines and drives multi-year strategies to evolve product and technology operating models, ensuring alignment with overall business objectives and constraints
• Monitors market developments (including by leading technology firms and AI labs), competitor activities, and regulatory shifts to refine strategies and execution paths
• Partners closely with the Consumer & Community Banking COO and CIO to curate and deliver a high-impact strategy book of work; partners with other members of the leadership team on select initiatives
• Collaborates with and influences key partners, including product leaders, technology leadership, finance, human resources, communications, and global technology, to support and execute strategic initiatives
• Builds and leads a high-performing team to drive activity and deliver results
• Provides regular updates and status reporting to senior stakeholders, including the Consumer & Community Banking CEO and leadership team, ensuring transparency and alignment
• Coordinates significant deliverables, ensuring timely completion and quality outcomes
• Crafts and delivers executive communications and presentations for senior leadership

Required qualifications, capabilities, and skills

• 10+ years of experience, including experience with a top-tier strategy/management consulting operating at the Associate Partner / Principal / Director-equivalent level , including leading large teams and partnering directly with C-Suite executives
• Experience translating complex and technical topics for non-technical audiences to support decision-making and execution
• Demonstrated ability to learn new topics quickly and keep pace with a rapidly changing external landscape
• Proven ability to work with and influence a diverse set of senior executive stakeholders
• Strong interpersonal skills and the ability to collaborate effectively, developing partnerships across multiple levels
• Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment
• Executive presence and experience creating and delivering executive narratives and presentations
• Advanced proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint
• Bachelor’s degree

Preferred qualifications, capabilities, and skills 

• MBA or post-graduate degree
• Experience advising on or leading digital / technology related projects, including including product & technology operating models, data/AI, modernization, agile/ways of working
• Experience in consumer banking strategy at a large financial institution
• Knowledge of product and technology operating models, AI and digital transformation, and emerging technologies (especially in financial services)
• Demonstrated experience devising, mobilizing, and jumpstarting large, complex programs and strategic initiatives

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Strategy team manages mission-critical projects ranging from developing growth strategies, to assessing and planning entry into new markets, to implementing organizational restructurings and operational efficiencies, and more. Projects are typically team-based and include close collaboration with senior executives.