VP, Account Management

Calling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleVP, Account ManagementWhat does a successful, VP, Account Management do at Fiserv?As a successful, VP, Client Management, you will lead a global operational governance for a key strategic enterprise client, focusing on enhancing client experience through transparent, regionally executed governance overseeing the dedicated account team. You will provide advisory expertise, program management for critical client initiatives and establish consistent operational processes across the enterprise to ensure quality service.What you will do:Provide strategic operational direction to deliver on client commitments, including oversight of SLAsRepresent Fiserv and build alliances with the largest and most complex clients globallyAct as a change agent and translate that into improved service engagement to continually drive client loyalty and growthBuild and expand internal relationships and ensure alignment and coordination around how Fiserv manages our client relationships•Build talent by hiring, coaching and mentoring a team of experienced senior account managersCreate a culture of excellence focused on high performance and service engagement that helps position Fiserv as the market leader in digital channels and electronic paymentsWhat you will need to have: Bachelor’s degree in business or equivalent field requiredMinimum of 15 years of experience in the financial services industry, with significant experience in structuring and delivering account management plansExperience working in a large, matrixed organization with numerous products/servicesSufficient management and supervisory experience to resolve the most difficult and sensitive problems and be accountable for all actions and decisions within the groupStrong leadership and collaboration skillsAbility to work outside of standard business hours as neededAbility to travel up to 30%What would be great to have: Experience in payments processing or the financial services industry and experience cultivating strategic partnershipsIndustry experience in merchant, credit/debit, issuing, ATM or financial institution experience Experience managing large, complex enterprise clientsMBA degree#LI-PN1You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.Salary Range:$126,500.00-$197,800.00These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.Thank you for considering employment with Fiserv. Please:Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).Our commitment to Equal Opportunity:Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact View email address on click.appcast.io. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.Note to agencies:Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.SummaryLocation: Omaha, Nebraska; Hagerstown, MarylandType: Full time