Security Operations Center Manager (Queens)

Brink’s Global Services U.S., a division of Brink’s, Incorporated, is the premier provider of precious commodities, diamonds and jewelry, armored car transportation and other value-added services to retailers, financial institutions, and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Security Operations Center (SOC) Manager.

Salary: 90-105k

Job Summary:

The Security Operations Center (SOC) Manager is responsible for leading and managing the organization's monitoring, detection, investigation, and incident response capabilities. This role oversees the day-to-day operations of the SOC, continuously improves the scope of security and operational compliance, and manages a team of security operation center specialists.

Key Responsibilities:

• Serve as first-line Manager for the SOC, providing day-to-day leadership, direction, and oversight of all operations
• Lead SOC operations, including workforce planning, staffing, scheduling, performance management, and service-level oversight.
• Select SOC Specialists/Operators, support their professional development, and administer disciplinary action as needed, including performance improvement plans
• Manage the daily staffing schedule for GSOC personnel; coordinate coverage for absences, call-outs, and shift gaps. Cover day and/or night shifts if necessary.
• Supervise the creation and maintenance of a SOC knowledge management system, ensuring resources and SOPs remain accurate, current, and readily accessible to SOC Specialists
• Develop, maintain, and optimize SOC processes, procedures, and operational metrics through continuous improvement and automation.
• Own quality control for all SOC systems, reports, initiatives and deliverables.
• Maintain ongoing situational awareness of events, incidents, or emerging threats that could compromise the safety and security of personnel, operations, or infrastructure across company locations nationally
• Oversee monitoring functions including access control systems, burglary/intrusion alarms, visitor management, CCTV surveillance, and compliance checks across all branch locations.
• Enhance security monitoring effectiveness by improving detection use cases, security controls, and log collection, retention, and coverage across critical systems.
• Monitor and review SOC performance, operational effectiveness, and key metrics to drive service improvements and operational excellence.
• Ensure SOC practices align with applicable compliance and regulatory requirements of the Company
• Provide technical support as needed. Follow procedures for service and inspection requests. Communicate and analyze inquiries and determine a correct course of action.
• Assist other departments and associates with special projects to support a teamwork atmosphere for the benefit of our customers and the company.
• Participate in job related training programs and meetings to continually refresh and update knowledge.
• Perform other duties as assigned or necessary

Minimum Qualifications:

• Minimum of seven (7) years of experience in a security operations control room required.
• Minimum of three or more (3+) years’ experience leading security operations, incident response, or SOC teams with demonstrated ability to coach, evaluate, and manage performance. Prior Management experience preferred.
• Working knowledge of access control systems, alarm monitoring platforms, and CCTV/video management systems
• Strong written and verbal communication skills, with the ability to develop clear training materials and SOPs
• Experience developing SOC metrics, KPIs, and executive reporting from inception to distribution.
• Advanced proficiency in Microsoft Excel, Word and PowerPoint, and other Microsoft 365 software.
• 21 years of age
• Bachelor’s degree required; criminal justice, Emergency Management, Communications, Information Technology, or a related field of study a plus
• Must have the ability to work a flexible schedule with a wide range of hours including, but not limited to, weekends and holidays to support 24/7 operations

Preferred Qualifications:

• Manager-level experience or higher in a Security Operations Center role or similar
• Proficiency with internal Brink’s proprietary/commercial business software packages i.e. BITS, Garcia etc.
• Advanced proficiency operating multiple security systems and software (CCTV, Burglary Alarm systems, Access Control Hardware/Software, PISMs, etc.)
• Knowledge of tactical security operations
• Knowledge of the logistics industry; its operations, products, services, policies, and procedures.
• Minimum of 5 years of experience drafting Standard Operating Procedures and/or Standards of Work documentation.

Professional Skills:

• Professional, positive demeanor
• Excellent customer service
• Collaborative work style
• Superior verbal, written, and interpersonal communication skills
• Excellent decision making and analytical skills

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink’s Global Services.