Volunteer Services Coordinator

Volunteer Program Coordinator

At TriHealth, our Volunteer Program Coordinators lead a high-impact program that supports more than 1,500 volunteers across our regional locations. In this role, you help create meaningful volunteer experiences while expanding the hospital's ability to serve the community. You'll recruit, onboard, train, and support volunteers, working closely with leadership to continually grow and enhance the program.

Join a mission-driven health system where your leadership, relationship-building, and program-development skills make a lasting difference for patients, volunteers, and the community.

Location: Time will be shared between Bethesda North Hospital and Good Samaritan Hospital

Schedule: Full time, day shift

Incentives & Benefits: We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

Minimum Job Requirements:

• Associate's Degree (Required)
• 2 - 3 years experience Professional Healthcare Volunteer services, human resources, healthcare (Required)
• Up to 1 year experience Professional Social Science One or more experiences planning, developing and implementing a new program or service (Required)
• Strong skills in interpersonal communication
• Customer service
• Conflict resolution
• Supervision
• Presentation
• Training
• Interviewing
• Word
• Excel
• PowerPoint
• Office database programs
• Human resource knowledge

Job Overview:

Responsible for recruitment, training, retention and recognition of TriHealth volunteers. Must plan, organize and direct the volunteers to promote the core programs, special events and one-time activities. The Volunteer Coordinator works with internal team members to assure that needs for volunteer services are identified and developed. Promote an environment consistent with the mission of TriHealth, focusing on delivering consistent patient-centered service.

Location: Time will be shared between Bethesda North Hospital and Good Samaritan Hospital, primarily focusing on Pet Therapy, Healing Touch and the Meaningful Connections programs within Volunteer Services.

Job Responsibilities:

• Volunteer Program Operations & Database Management: Serves as a super user of the volunteer management database, ensuring accurate, compliant, and up-to-date volunteer records. Maintains data integrity and prepares operational and impact reports to support departmental, regulatory, and leadership needs. Identifies opportunities to enhance volunteer effectiveness and program quality through updated training materials, process improvements, and best practices in healthcare volunteer engagement. Measured by: Accuracy and timeliness of volunteer records and reports; system data integrity; compliance with organizational and regulatory requirements; and responsiveness to reporting requests from leadership and departments.
• Recruitment, Onboarding & Readiness: Leads end-to-end volunteer recruitment and onboarding, aligned with organizational needs and patient experience priorities. Conducts orientation, onboarding process and placement to ensure volunteers are appropriately matched, prepared, and compliant. Actively recruits through community outreach, job fairs, schools, and faith-based and civic organizations. Maintains current role descriptions, master schedules, and strategic plans to support consistent service delivery. Measured by: Timeliness and effectiveness of volunteer recruitment and onboarding; adequacy of volunteer coverage across departments; monthly compliance reports; number of new volunteers and number of retained volunteers.
• Volunteer Engagement, Retention & Performance Support: Fosters a positive, inclusive, and mission-driven volunteer culture. Provides ongoing support, coaching, feedback, and recognition to promote engagement and retention. Addresses volunteer concerns, conflict, and performance issues professionally and compassionately. Monitors attendance with follow-up, conduct, and service quality, escalating issues appropriately and documenting actions. Measured by: Consistency of volunteer coverage; quality of service delivery; effectiveness of communication with departments; and timely resolution of operational issues or concerns.
• Recognition, Motivation & Volunteer Experience: Designs and implement meaningful volunteer recognition and appreciation strategies throughout the year, incorporating both intrinsic and extrinsic motivators. Collaborate with Volunteer Services leadership to plan annual system recognition event. Ensure volunteers feel valued, informed, and connected to the organization's mission, values, and patient-centered goals. Measured by: Volunteer participation in recognition activities; retention numbers, increased volunteer in-person served hours year over year, feedback regarding feeling valued and appreciated on volunteer annual evaluation; and successful execution of recognition events and acknowledgments.
• Compliance, Communication & Continuous Improvement: Ensures volunteer program compliance with hospital policies, safety standards, confidentiality requirements, and regulatory expectations. Communicates changes, updates, and expectations clearly to volunteers and internal partners. Participates in quality improvement initiatives, contributes to program evaluations, and supports data-driven enhancements to volunteer services. Measured by: Compliance audit outcomes; effectiveness and clarity of communications; participation in quality improvement initiatives; and implementation of process improvements based on data and feedback.

Working Conditions:

Climbing - Rarely

Concentrating - Frequently

Continuous Learning - Consistently

Hearing: Conversation - Consistently

Hearing: Other Sounds - Frequently

Interpersonal Communication - Consistently

Kneeling - Occasionally

Lifting <10 Lbs. - Occasionally

Lifting 50+ Lbs. - Rarely

Lifting <50 Lbs. - Occasionally

Pulling - Occasionally

Pushing - Occasionally

Reaching - Occasionally

Reading - Consistently

Sitting - Occasionally

Standing - Frequently

Talking - Consistently

Thinking/Reasoning - Consistently

Use of Hands - Frequently

Color Vision - Frequently

Visual Acuity: Far - Frequently

Visual Acuity: Near - Consistently

Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"

• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist

• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met

• Offer patients and guests priority when waiting (lines, elevators)

• Work on improving quality, safety, and service

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.

• Respect everyone's opinion and contribution, regardless of title/role.

• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared and actively participating.

• Pick up trash, ensuring the physical environment is clean and safe.

• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and others for contributions.

• Show courtesy and compassion with customers, team members and the community