Insurance Department Manager

Job Description

Job Description

Insurance Department Manager (Property & Casualty)

Position Overview

A well-established and growing insurance organization is seeking an experienced Department Manager to lead its Property & Casualty operations team. This leadership role is responsible for overseeing departmental performance, supporting client service excellence, developing team members, and driving operational effectiveness across the organization.

The ideal candidate will bring a strong background in commercial insurance operations, proven leadership experience, and a passion for mentoring teams while ensuring exceptional service delivery.

This position offers the opportunity to play a key leadership role within a respected organization that values collaboration, professional development, and long-term employee success.

Key Responsibilities

Department Leadership

• Provide strategic leadership and day-to-day oversight for the Property & Casualty department.
• Establish and maintain departmental goals, performance expectations, and service standards.
• Ensure operational processes are efficient, compliant, and aligned with organizational objectives.
• Identify opportunities for process improvements and workflow optimization.

Team Management & Development

• Lead, coach, and develop Account Managers and support staff.
• Participate in recruiting, interviewing, onboarding, training, and employee development activities.
• Conduct performance management discussions and support employee growth initiatives.
• Foster a collaborative, high-performing team environment focused on client success.

Client Service & Operations

• Oversee departmental workflows to ensure timely and accurate service delivery.
• Support complex client service needs and provide guidance on escalated matters.
• Partner with producers, account executives, and leadership teams to ensure seamless client support.
• Monitor performance metrics and implement improvements to enhance customer satisfaction and operational effectiveness.

Business Collaboration

• Work closely with leadership to support departmental growth and organizational initiatives.
• Assist with strategic planning and operational decision-making.
• Support multiple office locations and departmental teams as needed.
• Promote consistency in service standards and operational procedures across the organization.

Required Qualifications

• Significant Property & Casualty insurance agency, brokerage, or commercial insurance experience.
• Strong leadership and team management background.
• Deep understanding of commercial insurance operations and client service best practices.
• Experience managing workflows, service teams, and operational processes.
• Demonstrated career progression and professional stability.
• Excellent communication, organizational, and interpersonal skills.

Preferred Qualifications

• Experience with agency management software platforms such as Applied Epic or similar systems.
• Prior experience leading multi-location teams or regional operations.
• Industry designations and professional certifications are a plus.
• Experience supporting organizational growth, succession planning, or team expansion initiatives.

Desired Attributes

• Strong leadership presence and ability to motivate teams.
• Collaborative and relationship-oriented management style.
• Strategic thinker with strong operational execution skills.
• Client-focused mindset with a commitment to service excellence.
• Highly organized and detail-oriented.
• Strong problem-solving and decision-making abilities.
• Ability to balance multiple priorities in a fast-paced environment.
• Commitment to continuous improvement and professional development.

Work Environment

• Primarily onsite leadership position.
• Regular interaction with employees, clients, and leadership teams.
• Occasional travel between office locations may be required.
• Active member of the organization's leadership team.

Compensation & Benefits

• Competitive compensation package commensurate with experience and qualifications.
• Comprehensive benefits program.
• Professional development and leadership growth opportunities.
• Long-term career advancement potential within a growing organization.

Equal Opportunity Employer

Our client is committed to creating an inclusive workplace and is proud to provide equal employment opportunities to all employees and applicants. Employment decisions are based on qualifications, merit, and business needs without regard to any protected characteristic under applicable law.

Pay Details: $100,000.00 to $150,000.00 per year

Search managed by: Aaron Matthias

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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