Shift Supervisor

Job Description

Job Description

Job Description

We are seeking a passionate, reliable, and hands-on  Café Supervisor to help lead day-to-day operations at our vibrant chai café. As a key member of the leadership team, you'll support the General Manager by ensuring smooth daily operations, providing outstanding customer service, and leading shifts with confidence. If you love chai and coffee culture, thrive in fast-paced environments, and enjoy leading people, this is your opportunity to grow with a rapidly expanding brand.

Why Join Us?

• Be Part of a Growing Brand: Join a fast-growing café franchise rooted in authentic chai culture and modern hospitality.
• Leadership Growth: Step into a leadership role with potential for advancement into management.
• Flexible Scheduling: Enjoy schedule flexibility with potential for weekends off or summers free.
• Team-Oriented Environment: Work with a passionate, driven team in a warm and welcoming café space.

Key Responsibilities

Shift & Operations Management

• Lead café operations during assigned shifts, ensuring smooth and efficient service.
• Support beverage preparation and quality control, especially during peak hours.
• Ensure cleanliness, organization, and a welcoming atmosphere throughout the café.
• Monitor and restock inventory, supplies, and prep materials during shifts.
• Open and/or close the café in accordance with company procedures.

Team Leadership & Support

• Supervise front- and back-of-house team members during shifts.
• Provide on-the-spot training, coaching, and support to team members.
• Act as the shift point-of-contact for escalated guest issues or employee concerns.
• Ensure team adherence to policies, including food safety, cleanliness, and customer service standards.

Customer Service & Experience

• Foster a warm, personalized guest experience that reflects the café’s values and culture.
• Engage with customers to create strong community connections.
• Ensure all beverages and service exceed guest expectations.
• Address guest concerns quickly and professionally, aiming to resolve them on the spot.

Operational Support

• Assist the General Manager in daily administrative tasks, including shift scheduling, inventory logging, and supply orders.
• Communicate shift performance, issues, or feedback to management.
• Monitor and record key operational metrics (e.g. speed of service, product consistency, and team readiness).

What We’re Looking For

Experience & Skills

• 1–2 years of experience in a café, coffee shop, or fast-casual food/beverage setting (Starbucks or similar experience a plus).
• Strong leadership qualities and a team-first mindset.
• Excellent communication and organizational skills.
• Passion for coffee, chai, and creating exceptional customer experiences.
• Ability to multitask and lead by example in a fast-paced environment.

Qualifications

• Prior experience supervising shifts or small teams is preferred.
• Familiarity with drink preparation (coffee, chai, espresso-based drinks).
• ServeSafe certification (or willingness to obtain) is a plus.
• Must be available for morning and/or evening shifts, and occasional weekends or holidays.

Perks & Benefits

• Competitive hourly pay + tips
• Opportunities for advancement and leadership development
• Flexible schedule and supportive team culture
• Employee discounts on all drinks and menu items

Ready to lead with purpose and passion? Apply today and help us spread the joy of chai, one cup at a time.