Permit Technician

Job Title

This role will issue permits to qualified applicants.

Examples Of Duties:

• Processes minor permits such as ROW, Encroachment Agreements, roof, paint, etc.
• Greets customers and directs traffic to the appropriate processors.
• Answers and returns calls and emails from the Development and Construction Services mainline as well as the front desk phone.
• Handles all status updates and general inquiries.
• Questions applicants to obtain information such as name, address, and age, and records data on prescribed forms.
• Evaluates information obtained to determine applicant qualification for licensure.
• Contacts customers if there are any problems during the permitting and licensing process.
• Responds to contractors' inquiries about permissions granted by Department of Labor, Licensing, and Regulation licensure.
• Responds to inquiries regarding permit requirements and processes.
• Maintains files and logs of permits issued and provides statistical information on permits.
• Create reports to identify delinquent accounts.
• Creates and updates department applications and forms.
• Creates Caps reports as needed and fulfills requests for information from GovQA and FOIA.
• Performs other duties as assigned.

Basic Qualifications:

• Associate's degree (AA/AS); and six months of related experience and/or training; or equivalent combination of education and experience.
• Working knowledge of Microsoft Windows, Outlook, Word, and Excel (including the ability to create spreadsheets using formulas).
• Ability to type a minimum of 35 words per minute by touch.

Preferred Qualifications:

• ICC Permit Technician Certification

Other Necessary Requirements:

• May require evenings, weekends, and holidays as scheduled.
• In the event of major storms or other emergency situations, this position may be subject to 24-hour shifts or any other emergency schedule that is necessary to meet the City's needs.