Program Assistant I

Job TitleThis position provides technical program and operational support for the Division of Workers' Compensation (Division) by coordinating activities for the Coverage Enforcement, Self-Insurance, Colorado Uninsured Employer (CUE) Fund, and Special Funds programs.Job DescriptionSalary range for this posting: HOURLY $25.93 - $34.38 BIWEEKLY $2,074.62 - $2,750.77 MONTHLY $4,495.00 - $5,960.00This position reviews and processes program documentation, maintains official records, supports enforcement and compliance activities, coordinates legally required notifications and document service, monitors financial and program data, and provides technical assistance to employers, insurers, claimants, and Division staff. The position helps ensure the accurate, timely, and legally compliant administration of Division programs while serving as a resource for program processes and stakeholder inquiries. The position requires outstanding customer service skills and a high attention to detail.Coverage EnforcementReviews and processes employer and insurance carrier submissions to determine whether information is complete and accurate.Coordinates referrals of enforcement cases to the Attorney General's Office by ensuring case records are complete and accurate and preparing referral materials.Maintains official program records for coverage rejections, insurance carriers, self-insured pools, and uncompensated public officials to ensure compliance with statutory reporting requirements.Monitors mail and electronic communications, prioritizes and routes inquiries, responds to routine technical questions, and ensures program documents are processed correctly.Oversees the unit's supplies and office equipment orders and tracks expenditures. Coordinates resolution of technical issues with the appropriate units.Document MailingCoordinates the Division's document service process to ensure orders, notices, and other official documents are sent in compliance with legal and internal requirements.Reviews certificates of service to ensure documents are accurately and timely served.Monitors document workflows and schedules to ensure compliance with deadlines, prioritizes time-sensitive communications, and coordinates with Division staff to ensure documents are issued on the appropriate service date.For returned mail, researches updated contact information, determines appropriate remedies, and coordinates with Division staff to ensure service is completed and documented.Self Insurance, CUE Fund, and Special Funds ProgramsSupports the Division's Self-Insurance, CUE Fund, and Special Funds programs by coordinating program activities, maintaining official records, monitoring compliance with statutory and program requirements, and supporting the timely administration of program operations.Maintains electronic claim files, evaluates judicial orders and claim documentation for completeness, and coordinates required notifications to parties.Coordinates the annual permit renewal process for self-insured employers and monitors compliance with renewal requirements.Reviews invoices submitted by the Division's third-party administrator (TPA) for CUE Fund, Self-Insurance, and Special Funds claims prior to payment.Maintains expenditure records and financial tracking to ensure accurate program administration and fiscal accountability.Minimum Qualifications, Substitutions, Conditions of Employment & Appeal RightsResidency Requirement: This posting is only open to residents of the State of Colorado at the time of submitting your application.Class Code & Classification Description: H4R1XX Program Assistant IMinimum Qualifications:Experience Only: Four (4) years of relevant experience in an occupation related to the work assigned to this positionOrEducation and Experience: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to four (4) yearsPreferred Qualifications:Intermediate to advanced experience with Microsoft Word and Excel.Intermediate to advanced experience with Google Suite (Docs, Sheets, Slides, Forms).Experience with workers' compensation insurance proof of coverage.Experience tracking financial expenditures and receivables.Ability to work with multiple programs with different duties and different deadlines.Experience performing similar duties as a State of Colorado classified employee.Conditions of Employment:Must be a Colorado resident at time of application.You must pass a thorough background check prior to employment which will include the E-Verify process.This position is 100% in office and no hybrid or remote options will be available.Comparative Analysis Process – Online Skills Test SAVE THE DATE: The comparative analysis portion of this recruitment will require all qualifying applicants to complete an online skills assessment. This assessment is currently scheduled to take place from August 24 to 11:59PM on August 31 however these dates are subject to change based on the needs of the recruitment.Appeal Rights:As an applicant who has been removed from consideration during the selection or comparative analysis process, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website, If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: View phone number on click.appcast.io. Phone: View phone number on click.appcast.io. Email address: View email address on click.appcast.io. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at spb.colorado.gov.