Technology Business Systems Consultant (Charlotte)

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets.

Our challenge

We are seeking an experienced Technology Business Systems Consultant to bridge the gap between business stakeholders and technology teams by analyzing business processes, gathering requirements, and delivering scalable technology solutions. The ideal candidate will possess strong experience in business analysis, system integration, data analysis, stakeholder management, and Agile delivery, with the ability to translate complex business needs into effective technology solutions that drive business value.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $90k - $100k/year & benefits (see below).

The Role

Responsibilities:

• Partner with business stakeholders to gather, analyze, and document functional and technical requirements.
• Translate business requirements into user stories, process flows, use cases, functional specifications, and system requirements.
• Facilitate workshops, requirement sessions, backlog grooming, and stakeholder meetings.
• Analyze existing business processes and identify opportunities for improvement, automation, and optimization.
• Collaborate with Product Owners, Architects, Developers, QA teams, and business users throughout the project lifecycle.
• Support system integration initiatives by defining data mappings, interface requirements, and API specifications.
• Perform gap analysis, root cause analysis, and impact assessments for proposed system changes.
• Coordinate User Acceptance Testing (UAT), test planning, defect tracking, and validation activities.
• Develop and maintain project documentation, business requirement documents (BRD), functional requirement documents (FRD), and process diagrams.
• Work closely with data teams to analyze data quality, reporting requirements, and business metrics.
• Participate in Agile/Scrum ceremonies including sprint planning, daily stand-ups, retrospectives, and release planning.
• Support production implementations, issue resolution, change management, and post-production support activities.

Requirements:

• 6+ years of experience as a Business Systems Consultant, Technology Business Systems Consultant, Business Analyst, or related role.
• Strong expertise in requirements gathering, business process modeling, and stakeholder management.
• Experience creating BRDs, FRDs, User Stories, Use Cases, Process Flows, and Functional Specifications .
• Strong understanding of Agile, Scrum, SDLC, and Waterfall methodologies.
• Experience with project management and collaboration tools such as Jira, Confluence, Azure DevOps, or Rally .
• Strong knowledge of system integration concepts, APIs, data flows, and enterprise application architecture.
• Hands-on experience with SQL, data analysis, reporting, and data validation .
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Strong analytical, problem-solving, documentation, and presentation skills.
• Experience supporting large-scale technology transformation, modernization, or digital initiatives.
• Knowledge of cloud platforms such as AWS, Azure, or GCP .
• Bachelor's degree in Computer Science, Information Systems, Engineering, Business Administration, or a related field.

Preferred, but not required:

• Banking, Financial Services, Capital Markets, or Insurance domain experience.
• Experience with enterprise platforms such as Salesforce, ServiceNow, SAP, or Workday.
• Knowledge of data governance, data warehousing, and reporting solutions.
• Experience supporting API-driven and microservices-based architectures.
• Exposure to cloud migration and digital transformation programs.
• Knowledge of process modeling tools such as Visio, Lucidchart, or BPMN.
• CBAP, PMI-PBA, Agile, Scrum Master, or related certifications.
• Experience with AI/ML, Generative AI, or Intelligent Automation initiatives.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.